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Remove Default From Address from Verizon Webmail?

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west_jay500
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Contributor
Posts: 1
Registered: ‎01-16-2010

Remove Default From Address from Verizon Webmail?

Message 1 of 3
(9,466 Views)

My Verizon Webmail account (and sub-accounts) have been receiving emails from unauthorized Senders (@verizon.net), and it appears that this address is appearing below my address within the drop-down in Verizon Webmail > Mail Setup > Generic E-mail Setup > Default From Address: 

Where did this bogus address come from, and how do I get rid of it??

 

Thanks!

2 REPLIES 2
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,172
Registered: ‎09-24-2008

Re: Remove Default From Address from Verizon Webmail?

Message 2 of 3
(9,427 Views)

 


@west_jay500 wrote:

Where did this bogus address come from?

 


 

 

#1 If logged in as the master account, if you go to My Account and look at the bottom there is a way of creating sub accounts.

 

Make sure that Default Address is not listed in there.

 

If that default address is listed there, then that account was created by the an user logged as master account. As an example another adult (or a child) at your location ( house / businness ).

 

#2 Otherwise: It was random generated for you by Verizon, when you signed up.

 

 


@west_jay500 wrote:


and how do I get rid of it??

 


#1 If that account is listed as a sub account, you can delete it.

 

#2 Othwewise: I do not know for sure but, I would think the only way to get rid of it is to close/cancel your account...

 

^^

 

 

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somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Remove Default From Address from Verizon Webmail?

Message 3 of 3
(9,415 Views)

If it starts with "vze" or "res" then that is your Verizon user id. There is no way to remove this from your account.

 

If it isn't a user id, check to see if it's an alias. Look in the Email Settings portion of your My Account page. If it's an alias, you should be able to delete it from there.

 

If it isn't a user id and it isn't an alias, contact tech support. Anything that is on your account that shouldn't be needs to be investigated by Verizon.

 

***Regardless of what it is:***

Change your password and secret answer to something complex and hard to guess, and run a virus scan on every computer you access the account from. If someone other than you is sending mail from an address on your account, you need to re-secure it ASAP.

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