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Slow Download speed, normal upload speed

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kalessin
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-09-2009

Slow Download speed, normal upload speed

Message 1 of 9
(9,523 Views)

my dl speed has been going haywire in the past two days; i keep getting very slow dl speeds, but the upload rate seems to be okay. the first time this happened, I tried turning off the modem then pressing the reset button, and it went back to normal. now the same problem occured and turning off the modem for 15 min or pressing the reset button seems to have no effect. any suggestions? I see that some of you have been having this kind of problem. anybody figured out the cause of this yet? and the solution? thanks

8 REPLIES 8
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,186
Registered: ‎09-24-2008

Re: Slow Download speed, normal upload speed

Message 2 of 9
(9,494 Views)

#1 What is the brand and model of your router?

 

#2 What is the brand and model of your modem?

 

#3 What software firewall is on your computer?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

homercles82
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎09-09-2009

Re: Slow Download speed, normal upload speed

Message 3 of 9
(9,482 Views)
What area of the country are you located in? I am having the same problem and am curious.
kalessin
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-09-2009

Re: Slow Download speed, normal upload speed

Message 4 of 9
(9,461 Views)

1/2

Actiontec GT704WGB i think its a router modem

 

i have avast for my firewall

 

im using a netgear WPN111 wireless adapter aswell

 

but all of these worked fine before i had a good 2 months before things got messy.

 

i live in Moreno Valley, California

kalessin
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-09-2009

Re: Slow Download speed, normal upload speed

Message 5 of 9
(9,457 Views)

okay this has to be verizon's fault because i just left my pc on overnight and now its back to normal. still, id like to know what to do next time this happens. sheesh. never had this kind of thing with sbcglobal before.

 

ok 2 minutes later its back to being slow -_-

kalessin
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-09-2009

Re: Slow Download speed, normal upload speed

Message 6 of 9
(9,423 Views)

ok sorry i think i got the modem/ router mixed up. its actually an Ultraline Series 3 Model 9100EM says Westell model: A90 on the back. as for the light signals The light on the globe icon constantly blinks even after restarting or resetting the modem.

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,186
Registered: ‎09-24-2008

Re: Slow Download speed, normal upload speed

Message 7 of 9
(9,381 Views)

In your modem combo (modem and router all-in-one), post the modem status.

 

I am not sure, but try System Monitoring -> Advanced Status -> Transciever Stats.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

bojal465
Contributor
Contributor
Posts: 1
Registered: ‎09-10-2009

Re: Slow Download speed, normal upload speed

Message 8 of 9
(9,368 Views)

I have the same problem over here so it must be a Verizon issue.  Two days ago I was getting about 2mbps then yesterday it when back to my normal 7.1mbps and now today I am back to 2mbps.  I have already troubleshooted with customer support for about an hour.

kalessin
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-09-2009

Re: Slow Download speed, normal upload speed

Message 9 of 9
(9,322 Views)

for anyone who still needs help with this issue i managed to return my modem to normal download speed by disconnecting all the cables in the back of the modem and reattaching them 15 min later. a trick i learned from sbcglobal... seemed to fix the problem for now, not counting on it tho.... youll hear from me if it goes haywire again

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