Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Slow DSL speed

Reply
28Grumpy
Contributor
Contributor
Posts: 1
Registered: ‎01-25-2014

Slow DSL speed

Message 1 of 5
(1,075 Views)

DSL speed thru Netgear N300 Wireless Router (Modem is Westall 6100) normally @ 1.3 Mbps drops to .5 Mbps or less in the afternoon, causing Netflix, Amazon Prime et al  to slow to less than broadcasting speed causing stoppages. How can I speed DSL up or keep it from slowing?  Does Modem or Router need replacing? Recommendations?

4 REPLIES 4
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,634
Registered: ‎12-15-2010

Re: Slow DSL speed

Message 2 of 5
(1,042 Views)

If the DSL is slowing down during the evening hours, then it's likely due to congestion outside of your network. Just be sure you are disconnecting other devices, or stopping them from talking to the Internet when you are speed testing for reliable results.

 

To start, what modem do you have from Verizon? Or, is the Netgear also your modem? If you know how to get the DSL/Transceiver Statistics, could you post them up for us?

wiggie116
Bronze Contributor II
Bronze Contributor II
Posts: 75
Registered: ‎10-28-2013

Re: Slow DSL speed

Message 3 of 5
(1,020 Views)
I had this same issue with slow speed from 4pm-11pm. Also on the weekends my speed started drop in half. I had a speed upgrade so this helped, but I still was dropping under 3 Meg's at night sometimes. My sync rate always stayed at 7840. I called in and asked to speak with someone from the CO after a couple of calls I finally got a call from Jeff. He was very helpful and explained the issue. He told me the router/modem I was on was conjested. He explained there was 7 router/modem options. I was switched to number 5 I believe. He also explained it was all optical from my terminal to the CO now. Since then I have not had an issue. Been 5 days now. The only down side of this is, if there is an outaged I'll will be switch back to 3. Hope this helps..
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,172
Registered: ‎09-24-2008

Re: Slow DSL speed

Message 4 of 5
(999 Views)

@Smith6612 wrote:
 

To start, what modem do you have from Verizon?


The OP said their modem is the Westell 6100.

 

To OP:

 

Try visiting http://192.168.1.1/ for us and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.

c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

 

-----

 

If trying to go to 192.168.1.1 does not take you the Westell unit, please post.

 

If trying to log-in does not work, please post.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

alinux
Contributor
Contributor
Posts: 17
Registered: ‎02-22-2014

Re: Slow DSL speed

Message 5 of 5
(897 Views)

Use VPN to jump over Verizon streaming restrictions, see this for an explanation http://thevpn.guru/netflix-streaming-problems-verizon/

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title