Thanks for the information Gio. Glad you were able to get that information from a tech. Just as a heads up, some of that information needs to be removed since it contains some circuit identification numbers that an employee can use to find your line with very little error. Plus, much of the info isn't relatvent to us since it's either universal throughout the footprint or is some other information used for showing how your circuit is routing through the network on the backend.
Here's what is very important and what we needed:
[01/04/13 08:22:51] ===>\; ADSL Loop Data
[01/04/13 08:22:51] Downstream Upstream
[01/04/13 08:22:51] Relative Capacity 95 89
[01/04/13 08:22:51] Noise Margin 7 9
[01/04/13 08:22:51] Transmit Signal Power 20 12
[01/04/13 08:22:51] Attenuation 49 29
[01/04/13 08:22:51] Interleaved Bit Rate 1728 864 (in use)
[01/04/13 08:22:51] Intr Max Attainable BR 1856 992 (in use)
[01/04/13 08:22:51] Fast Channel Bit Rate 0 0 (not in use)
[01/04/13 08:22:51] Fast Max Attainable BR 1856 992 (not in use)
These statistics are showing that your line is in rough shape. The relative capacity operating beyond 90% is never a good thing and it's showing that your line can be unstable (disconnects routinely), but it also shows you're at the limit as to what speed it can obtain. For your attenuation the signal should be coming in a lot better than that with the chance of getting 2.5Mbps or higher at a rock solid connection, so if a field tech has not stopped down to check your wiring out already and has ruled out your home being the issue, then I would have the line checked. If you can tell us what make and model mode you have, we should be able to help get the Transceiver Statistics from it without needing to have Verizon pull up the information from the backend. We'll need to connect your modem to the NID to see what we can find out about your home's wiring vs. Verizon's wiring.
