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none of the other information on any of the other random disconnects helped me out... this started happening about a week ago... getting rather irritating... westell 7500 surfin internet playing games whatever... it just keeps disconnecting sometimes comes back on its own.. most time i have to reset it... got the log just from this morning over the several disconnects ive been having... any suggestions?
log file http://i15.photobucket.com/albums/a400/jacklescool/log.jpg
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#1 In your router, post the modem stats from the modem combo.
The modem stats maybe at System Monitoring -> Advanced Status -> Transciever Stats
#2 In the router go to Advanced -> UPnP.
#3 That feature is turned off?
#4 Is this router a wireles router?
If so..
a) Are there any computers connected by wireless?
b) What level of wireless security is the router set to?
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Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3360 832 Margin (dB) 9.4 11.0 Line Attenuation (dB) 36.0 17.5 Transmit Power (dBm) 19.6 12.1
stats while internet is on and working...
i have uPnP disabled..
and it does have wireless but i have it disabled.. if enabled its set to medium security i have a wep key set up as well
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when the net dropped literally 3 mins after posting that i chked the transciever stats again.. shows a 7.4 for downstream path margin
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#1 Here is what most of all that stuff means..
Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.
Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.
Transmit Power - The higher the number, the more power is required to transmit. This number will vary based on the other numbers.
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#2 Connect your modem directly to the NID, to see if the signal is better.
Points to
http://www.dslreports.com/faq/1317
#3 Contact local telco to check line equipment before spending hours with DSL tech support..
dsluser804 wrote:At the top of the Verizon page click:
Support, Contact us, then select Email on the page that comes up.
On the form select Internet service, for category use Support,
then sub-category select Report a repair or installation issue
Fill out your info on the rest of the form and type in a note to check local equipment because your DSL is having problems.
Other way is to just call the repair number for your normal phone line service which is what I did a whle back when my phone line was full of static and the DSL dropped. They understood and sounded local.
^^