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Since Verizon turned off my DSL in error and refuses to turn it back on, I have very limited internet access and can't go to "Support Cases" etc. to send you more information. Here is what instant chat told me Friday: {edited for privacy} That was 14 hours ago and still no services. Please let me know how to reach you directly. Better yet, TURN MY DSL BACK ON
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Hi Idhenward9496,
Moderators can only escalate issues to private support. If you need to contact Verizon by another method, please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers, You may also want to try the Contact Us page.
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Hi Idhenward9496,
The Private Support area would be the best place for you to get help with this. It looks like an agent has posted some additional information there recently.
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I'm not sure that you understand that I don' have internet access - I can only get on for a few minutes at a time via public wifi. So posting information in a private area doesn't help me much.
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Hi Idhenward9496,
Please check your Private Message Inbox at the upper right corner of this page. It should look like this -->>