Trying to Upgrade but Website is Broken in Many Places

[frustrated123]

Hi all,

I have the starter DSL and wanted to bump it up to the next level.

Unfortunately, I'm unable to do so. I can log into the verizon site, and go to My Account, and I see two links that take me to http://www.verizon.net/renew . That page doesn't even exist. And these links have been here for months.

Buried in the same page is another link, https://www22.verizon.com/ForyourHome/Registration/Reg/OrLogin.aspx

This is even more frustrating. It takes me to a "Add of Change Services" page. It asks to log on (dispite already having been logged on in the previous page). So fine, I do it. Click "continue".

What? Another page where I have to log on? https://www22.verizon.com/myverizon/?goto=https://www22.verizon.com/foryourhome/registration/regprof...

which reads "Manage your account online, anytime. Sign on or register now."

What? A second, different sign on in a row? Ok grr. Sign into THIS page. I'm quite good at typing it now.

Now, I'm back at the VERIZON CENTRAL PAGE! AGHHHHH!

Now I have to ask... are times that tough? Is the CEO's (bad at internetz) kid the webmaster? This is really bad. It doesn't exactly inspire confidence in committing to a year of service does it? I want to give them money, and can't. Are they going out of business?

I've tried this around 10 times (no joke) in the past 2-3 months. And it's been messed up every single time. I've tried it on different computers, different operating systems. My Iphone too, and it does the exact same thing. This is either the website is totally broken, or my account is.

Anyone able to get around this problem? Any response from somebody in power to fix this at Verizon (I tried the online chat thing and got nowhere).

Thanks for reading.

[VZ_Kim]

Hi frustrated123, I'm sorry for the trouble you've had trying to upgrade your service. It definitely shouldn't be that hard to do so. To get your issue to the correct audience, you should go back to verizon central and click on the link at the bottom of the page that says site feedback and report your findings. In the meantime if you still need help upgrading please send me a personal messg with your acct phone number, your full name and a contact number. I can take a look at the acct and make sure it gets taken care of for you. Again, sorry for any inconvenience.

[driesz]

With all due respect, Kim, Verizon's web site is a complete disaster.

Want information on bundles?  "Sorry, temporarily unavailable."

Want information on your current services?  "Sorry, temporarily unavailable."

Want to access your billing information? "Sorry, temporarily unavailable."

I can go on.

Unusable and infuriating.

[jlschlesinger]

Same experience here,  And it's two months later.  Can Verizon customers get a straight answer on this?  Otherwise I'm looking elsewhere for my cellphone service...