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Unable to order dsl online?

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Megabyte
Contributor
Contributor
Posts: 1
Registered: ‎04-28-2009

Unable to order dsl online?

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I have tried several times ordering dsl online and I always end up in my account where the only option is to order directv or verizon wireless services.  I call Verizon and am told the only ones that can help me is the e-Center.  But they never seem to pick up their phone.  I have been put on hold for more than 1, 2 and 3 hours and have had to simply give up.  Anyone else having this problem?  I guess Verizon is showing all signs of a great company!!
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MagicMan
Bronze Contributor II
Bronze Contributor II
Posts: 208
Registered: ‎08-10-2008

Re: Unable to order dsl online?

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(4,237 Views)

You can always try to do it the old fashioned way...calling your local business office to order it.  Sounds like it will be faster than calling the eCenter to get tem to figure out what is wrong with you My Verizon account.

 

Are you sure you are qualified to receive dsl service at your location?  Did you do the check to see if it's available?  If you're not loop qualified, that might be your problem.

Message Edited by MagicMan on 05-01-2009 09:19 PM
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