Re: Verizon DSL keeps disconnecting
RalfN
Enthusiast - Level 2

d:

Here's what I see. It appears your concern about Verozon's ERX cloud is well-founded. HTH:

 =====

Westell model number A90-220015-04 currently configured in bridge mode as front end to Linksys/Cisco WRT54G2 Wireless-G Broadband Router

Stats while running Westell in NAT Combo mode from earlier today:

SUN MAY 06 04:08:06

US Tx Power: 11.0
DS Tx Power: 16.0

US Margin: 12.0
DS Margin: 15.0

US Atten: 18.5
DS Atten: 35.0

Traceroute results:

news.giganews.com

news-europe.giganews.com

  1 vl201.gw2.ams.giganews.com (216.196.110.2) 2 ms 0 ms 0 ms
  2 208.174.49.145 (208.174.49.145) 0 ms 0 ms 0 ms
  3 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 8 ms 8 ms 8 ms
  4 cr1-bundle-pos1.NewYork.savvis.net (204.70.196.137) 102 ms 102 ms 102 ms
  5 er2-tengig-9-5.newyork.savvis.net (204.70.224.253) 101 ms 101 ms 101 ms
  6 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 101 ms 101 ms 101 ms
  7 0.xe-1-1-1.NY325-BB-RTR2.verizon-gni.net (152.63.1.206) 101 ms 101 ms 101 ms
  8 P0-4-0-0.PHLAPA-LCR-22.verizon-gni.net (130.81.22.61) 98 ms 97 ms 96 ms
  9 P5-0.PHLAPA-PHLAPAMK-ERXG11.verizon-gni.net (130.81.44.217) 97 ms 97 ms 98 ms
  10 * * *
  11 * * *
  12 * * *
Max number of unresponsive hops reached (firewall or filter?)

repeat traceroute:

news.giganews.com

  1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
  2 g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms
  3 xe-8-0-7.ar2.iad1.us.nlayer.net (69.31.10.97) 8 ms 2 ms 1 ms
  4 TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 4 ms
    TenGigE0-1-0-0.GW7.IAD8.ALTER.NET (152.179.50.73) 1 ms
    TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 4 ms
  5 0.xe-0-1-1.XL4.IAD8.ALTER.NET (152.63.37.97) 2 ms 4 ms 0 ms
  6 0.ge-1-2-0.PHIL-BB-RTR2.verizon-gni.NET (152.63.3.250) 12 ms 6 ms 9 ms
  7 P0-4-0-0.PHLAPA-LCR-22.verizon-gni.net (130.81.22.61) 7 ms 8 ms
    P0-15-0-0.PHLAPA-LCR-22.verizon-gni.net (130.81.199.21) 6 ms
  8 P8-0.PHLAPA-PHLAPAMK-ERXG11.verizon-gni.net (130.81.44.219) 11 ms 7 ms 9 ms
  9 * * *
  10 * * *
  11 * * *
Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

  1 vl201.gw2.ams.giganews.com (216.196.110.2) 0 ms 0 ms 0 ms
  2 208.174.49.145 (208.174.49.145) 0 ms 0 ms 0 ms
  3 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 8 ms 9 ms 6 ms
  4 cr1-bundle-pos1.NewYork.savvis.net (204.70.196.137) 102 ms 107 ms 103 ms
  5 er2-tengig-9-5.newyork.savvis.net (204.70.224.253) 94 ms 94 ms 94 ms
  6 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 101 ms 101 ms 101 ms
  7 0.ge-8-1-0.NY325-BB-RTR1.verizon-gni.NET (152.63.18.38) 94 ms 95 ms 94 ms
  8 P0-15-0-0.PHLAPA-LCR-21.verizon-gni.net (130.81.199.19) 95 ms 95 ms 95 ms
  9 P1-0.PHLAPA-PHLAPAMK-ERXG11.verizon-gni.net (130.81.44.215) 96 ms 96 ms 96 ms
  10 * * *
  11 * * *
  12 * * *
Max number of unresponsive hops reached (firewall or filter?)

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Re: Verizon DSL keeps disconnecting
delfin1
Newbie

Same symptoms as everyone else, DSL crapping the bed for a minute or two about every twenty.

news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 1 ms 1 ms 0 ms
3 xe-8-0-7.ar2.iad1.us.nlayer.net (69.31.10.97) 17 ms 1 ms 1 ms
4 ae4-30g.cr1.iad1.us.nlayer.net (69.31.31.181) 0 ms 0 ms 0 ms
5 xe-10-3-1.cr1.nyc3.us.nlayer.net (69.22.142.93) 13 ms 8 ms ae1-30g.cr2.iad1.us.nlayer.net (69.31.31.154) 15 ms
MPLS Label=727694 CoS=1 TTL=0 S=1
6 xe-0-3-1.cr1.nyc3.us.nlayer.net (69.22.142.72) 7 ms 7 ms ae1-50g.ar2.nyc3.us.nlayer.net (69.31.95.154) 11 ms
7 ae1-50g.ar2.nyc3.us.nlayer.net (69.31.95.154) 8 ms TenGigE0-0-4-0.GW5.NYC4.ALTER.NET (152.179.78.41) 7 ms ae1-50g.ar2.nyc3.us.nlayer.net (69.31.95.154) 11 ms
8 0.xe-4-1-3.XT1.NYC4.ALTER.NET (152.63.18.181) 7 ms TenGigE0-0-2-0.GW5.NYC4.ALTER.NET (152.179.78.37) 8 ms 0.xe-4-1-3.XT1.NYC4.ALTER.NET (152.63.18.181) 7 ms
9 0.xe-4-1-3.XT1.NYC4.ALTER.NET (152.63.18.181) 8 ms 7 ms 8 ms
10 P0-15-0-0.PHLAPA-LCR-21.verizon-gni.net (130.81.199.19) 11 ms 11 ms 0.so-7-2-0.NY5030-BB-RTR1.verizon-gni.net (152.63.17.90) 7 ms
11 P0-15-0-0.PHLAPA-LCR-21.verizon-gni.net (130.81.199.19) 10 ms 9 ms 9 ms
12 * * G2-0.PHLAPA-PHLAPAMK-ERXG13.verizon-gni.net (130.81.195.137) 13 ms
13 * * *
14 * * *
Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

1 vl201.gw2.ams.giganews.com (216.196.110.2) 0 ms 0 ms 0 ms
2 208.174.49.145 (208.174.49.145) 0 ms 0 ms 0 ms
3 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 8 ms 8 ms 6 ms
4 cr2-ten-0-8-0-0.NewYork.savvis.net (204.70.195.22) 99 ms 88 ms 88 ms
5 er2-tengig-3-1.NewYork.savvis.net (204.70.198.18) 94 ms 94 ms 94 ms
6 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 94 ms 94 ms 94 ms
7 0.ae2.NY5030-BB-RTR2.verizon-gni.NET (152.63.18.74) 89 ms 115 ms 88 ms
8 P0-4-0-0.PHLAPA-LCR-22.verizon-gni.net (130.81.22.61) 89 ms 89 ms 89 ms
9 G4-0.PHLAPA-PHLAPAMK-ERXG13.verizon-gni.net (130.81.195.139) 89 ms 90 ms 89 ms
10 * * *
11 * * *
12 * * *

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Re: Verizon DSL keeps disconnecting
bearcat22
Enthusiast - Level 2

Dave DC, thank you for speaking up.  It is now May 8, and I have gone for about a week now with no

dropouts.  Yeah, whatever the problem was it SEEMS as if MAYBE they fixed it, at least in the Washington DC region.

My feeling is, when something breaks, they have a moral obligation to NOTIFY the paying customers.

"Your service will be intermittent for the next two months because ten of our servers got hacked by some kids

in Lithuania.  We have 37 men on the job, and predict it will be fixed no later than Monday. We will be refunding you

17% of your bill for the hours we estimate service will be down, because charging you the full amount for

intermittent service would be fraud, and we are not criminal scumbags."

How hard is that?  Rather than say nothing, hide their incompetence, fustrate the **bleep** out of us, cheat us,

lie to us, and waste enormous money and time on both sides with this charade?

Yeah, Comcast and RCN tech support and customer service ALSO suck donkey balls.

Not real sure what we can do.  All go on strike?  Force them to finally not suck?

http://i1182.photobucket.com/albums/x447/bearcat123/VerizonTechsupport.jpg

Re: Verizon DSL keeps disconnecting
bearcat22
Enthusiast - Level 2

In response to 5/03 post by dslr595148:

1: If you see a Blue and White Westell page Nope, did NOT find any blue and white Westell page there.

IP address: {edited for privacy} Host name: pool{edited for privacy}.washdc.east.verizon.net {edited for privacy} is from United States(US) in region North America TraceRoute to {edited for privacy} [pool{edited for privacy}.washdc.east.verizon.net] Hop (ms) (ms) (ms) IP Address Host name 1 1 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net 2 1 1 2 4.69.145.76 ae-2-70.edge2.dallas3.level3.net 3 0 1 1 4.68.62.166 mci-level3-30g.dallas3.level3.net 4 2 2 2 152.63.4.18 0.xe-3-0-3.dfw9-bb-rtr2.verizon-gni.net 5 38 38 38 130.81.199.33 p0-14-0-0.washdc-lcr-22.verizon-gni.net 6 38 38 38 130.81.27.84 p12-0-0.washdc-lcr-08.verizon-gni.net 7 39 39 39 130.81.198.9 p0-0.washdc-chchmdbe-erxg08.verizon-gni.net 8 471 469 491 96.231.222.94 pool-{edited for privacy}.washdc.east.verizon.net Trace complete Retrieving DNS records for pool-{edited for privacy}.washdc.east.verizon.net... Attempt to get a DNS server for pool-{edited for privacy}washdc.east.verizon.net failed: pool{edited for privacy}.washdc.east.verizon.net does not exist in the DNS Whois query for verizon.net... Results returned from whois.internic.net: Whois Server Version 2.0 Domain names in the .com and .net domains can now be registered with many different competing registrars. Go to http://www.internic.net for detailed information. Domain Name: VERIZON.NET Registrar: MARKMONITOR INC. Whois Server: whois.markmonitor.com Referral URL: http://www.markmonitor.com Name Server: NS1.VERIZON.NET Name Server: NS2.VERIZON.NET Name Server: NS3.VERIZON.NET Name Server: NS4.VERIZON.NET Name Server: NS5.VERIZON.NET Name Server: NS6.VERIZON.NET Status: clientDeleteProhibited Status: clientTransferProhibited Status: clientUpdateProhibited Updated Date: 04-jun-2010 Creation Date: 06-jul-1999 Expiration Date: 06-jul-2012 *************** Software Version: VER:5.01.00.02 Transceiver Revision: A2pB020b3.d20h Model Name: A90-750015-07 {edited for privacy}

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Re: Verizon DSL keeps disconnecting
A_DC_20010
Newbie

Is anyone else experiencing this issue again?  I'm in DC and have differing results for 3 different website MTR traces:

verizon.net - ok

google.com - 45% packet loss

yahoo.com - 7% packet loss

I also experience these dropouts about every 10 or 20 minutes..

It seems like the culprit is the connection between

10.1.76.1

  and

P0-3-0-3.WASHDC-LCR-21.verizon-gni.net

google and yahoo go through that router, but verizon.net goes through a different router that is OK:

P0-3-0-3.WASHDC-LCR-22.verizon-gni.net

YAHOO log:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dslrouter.westell.com - 19 | 3506 | 2860 | 0 | 0 | 1 | 0 |
| 10.1.76.1 - 1 | 6071 | 6067 | 17 | 20 | 693 | 18 |
| P0-3-0-3.WASHDC-LCR-21.verizon-gni.net - 6 | 5067 | 4811 | 17 | 27 | 635 | 24 |
| so-12-1-0-0.RES-BB-RTR1.verizon-gni.net - 6 | 5067 | 4811 | 18 | 30 | 588 | 25 |
|so-6-0-0-0.ASH-PEER-RTR1-re1.verizon-gni.net - 7 | 4879 | 4576 | 19 | 32 | 590 | 49 |
| 130.81.14.98 - 7 | 4887 | 4586 | 18 | 28 | 576 | 22 |
| ae-6.pat2.dcp.yahoo.com - 7 | 4891 | 4591 | 18 | 34 | 615 | 29 |
| ae-7.pat2.che.yahoo.com - 7 | 4871 | 4566 | 36 | 60 | 607 | 62 |
| ae-2-d131.msr2.mud.yahoo.com - 7 | 4879 | 4576 | 56 | 71 | 647 | 93 |
| te-8-1.fab2-a-gdc.mud.yahoo.com - 7 | 4879 | 4576 | 57 | 71 | 608 | 69 |
| te-6-1.fab2-a-gdc.mud.yahoo.com - 7 | 4879 | 4576 | 58 | 70 | 650 | 62 |
| ir1.fp.vip.mud.yahoo.com - 7 | 4879 | 4576 | 60 | 70 | 648 | 66 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

VERIZON.NET log:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dslrouter.westell.com - 22 | 3376 | 2651 | 0 | 0 | 1 | 0 |
| 10.1.76.1 - 1 | 6264 | 6262 | 17 | 20 | 652 | 32 |
| P0-3-0-3.WASHDC-LCR-22.verizon-gni.net - 1 | 6264 | 6262 | 17 | 23 | 700 | 45 |
| so-7-1-0-0.RES-BB-RTR2.verizon-gni.net - 1 | 6264 | 6262 | 18 | 25 | 693 | 57 |
|so-4-0-0-0.DFW01-BB-RTR1.verizon-gni.net - 7 | 4956 | 4626 | 57 | 65 | 732 | 58 |
|so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net - 7 | 5024 | 4711 | 57 | 64 | 731 | 59 |
| po1.ctn-border1.vzlink.com - 1 | 6261 | 6258 | 57 | 63 | 781 | 58 |
| po121.ctn-core1.vzlink.com - 1 | 6261 | 6258 | 57 | 60 | 750 | 58 |
| 206.46.228.130 - 1 | 6261 | 6258 | 57 | 60 | 786 | 58 |
| 206.46.232.39 - 1 | 6257 | 6253 | 57 | 63 | 619 | 60 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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Re: Verizon DSL keeps disconnecting
DRAGONchef1
Newbie

This has been an ongoing problem for almost a year now- they sent us a new modem  5 months agon and was fine for a month or so then right back to slowing down and disconnection repeatedly- maybe if they spen less time pushing something most can't get (FIOS) and fixing their regular system would be better.- have had service over years with several others and this is by far the worst and only time have had constant cut offs and no where can find how to chat with live agent  which makes it even worse sonce hard of hearing

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Re: Verizon DSL keeps disconnecting
GlenAhlert
Newbie

I have this problem, too.  I'm in Shutesbury, MA, a semi-rural town in the western part of the state.

My Internet access keeps cutting out, sometimes for extended periods (like last night), or at other times, with only a few seconds of connectivity every minute or so.  At best, I get several minutes between interruptions lasting several seconds to a couple of minutes.  This has been getting worse the past few days.

I have an Actiiontec wireless gateway, model # GT704WG with firmware 3.20.3.3.5.0.9.2.7.1.  Which statistics for it do you need to diagnose my problem?

I went to the UseNet site and used the reverse traceeroute tool there.  This is what I got:

news.giganews.com

traceroute to 96.233.176.71 (96.233.176.71), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 1 ms 1 ms 1 ms
4 130.81.22.51 (130.81.22.51) 18 ms 18 ms 18 ms
5 P11-1-0.SPFDMA-LCR-01.verizon-gni.net (130.81.151.254) 17 ms 17 ms 17 ms
6 P10-0.SPFDMA-SPFDMAWO-ERXG02.verizon-gni.net (130.81.46.205) 18 ms 18 ms 19 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to 96.233.176.71 (96.233.176.71), 30 hops max, 60 byte packets
1 vl201.gw2.ams.giganews.com (216.196.110.2) 0 ms 0 ms 0 ms
2 te8-7.ccr01.ams05.atlas.cogentco.com (149.11.104.25) 0 ms 0 ms 0 ms
3 te0-7-0-4.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms 0 ms te0-7-0-4.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms
4 te0-0-0-7.ccr21.lpl01.atlas.cogentco.com (154.54.37.74) 10 ms 10 ms te0-4-0-2.ccr21.lpl01.atlas.cogentco.com (154.54.58.62) 10 ms
5 te0-2-0-3.ccr21.bos01.atlas.cogentco.com (154.54.31.189) 75 ms te0-1-0-3.ccr21.bos01.atlas.cogentco.com (154.54.31.181) 76 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com (154.54.44.197) 76 ms
6 te0-7-0-18.ccr21.jfk02.atlas.cogentco.com (154.54.25.113) 84 ms te0-4-0-6.ccr21.dca01.atlas.cogentco.com (154.54.42.21) 86 ms te0-7-0-18.ccr21.jfk02.atlas.cogentco.com (154.54.25.113) 81 ms
7 te0-1-0-3.ccr21.dca01.atlas.cogentco.com (66.28.4.126) 88 ms te0-2-0-2.ccr21.dca01.atlas.cogentco.com (154.54.1.233) 88 ms te0-0-0-2.ccr21.dca01.atlas.cogentco.com (154.54.25.238) 90 ms
8 be2042.ccr21.iad02.atlas.cogentco.com (154.54.26.126) 89 ms 92 ms 91 ms
9 130.81.22.51 (130.81.22.51) 112 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 101 ms 101 ms
10 130.81.22.51 (130.81.22.51) 113 ms 112 ms P11-1-0.SPFDMA-LCR-01.verizon-gni.net (130.81.151.254) 138 ms
11 P11-1-0.SPFDMA-LCR-01.verizon-gni.net (130.81.151.254) 141 ms P10-0.SPFDMA-SPFDMAWO-ERXG02.verizon-gni.net (130.81.46.205) 107 ms P11-1-0.SPFDMA-LCR-01.verizon-gni.net (130.81.151.254) 142 ms
12 P10-0.SPFDMA-SPFDMAWO-ERXG02.verizon-gni.net (130.81.46.205) 111 ms * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * Max number of unresponsive hops reached (firewall or filter?)

 

 

I hope you can help me get more reliable internet service back.  Any help or advice you can give will be much appreciated.

Glen Ahlert

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Re: Verizon DSL keeps disconnecting
dslr595148
Community Leader
Community Leader

@GlenAhlert wrote:

I have this problem, too.  I'm in Shutesbury, MA, a semi-rural town in the western part of the state.

My Internet access keeps cutting out, sometimes for extended periods (like last night), or at other times, with only a few seconds of connectivity every minute or so.  At best, I get several minutes between interruptions lasting several seconds to a couple of minutes.  This has been getting worse the past few days.

I have an Actiiontec wireless gateway, model # GT704WG with firmware 3.20.3.3.5.0.9.2.7.1.  Which statistics for it do you need to diagnose my problem?


#1 Go to Status tab on second one over from left on the top.

#2 For example of what Transceiver Statistics looks like, here is another user's Transceiver Statistics from this modem.


Downstream Upstream
Initial 3456934665 1125768862
Final (+92011) 3457026676 (+3389) 1125772251
Relative Capacity[%] 75 95
Noise Margin [dB] 13.0 10.7
Transmit Signal Power [dBm] 15.5 12.2
Attenuation [dB] 17.3 10.1
Bit Rate [kb/s] 17647 1047
Max. Attainable Bit Rate [kb/s] 23279 1095

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Re: Verizon DSL keeps disconnecting
GlenAhlert
Newbie
The status reports I get appear to be somewhat different from the example you provided -- possibly because it appears the firmware has been updated from what I told you in my first post (which I took from the sticker on the bottom of the gateway). According to the status report, the firmware version is actually 3.20.3.3.5.0.9.2.20. Clicking on the Status icon brings up a menu of three reports: Broadband Status NAT Table Routing Table The following statistics are reported under Broadband Connection Status: Model: Firmware Version: Gateway MAC Address: WAN IP Address: Subnet Mask: Gateway IP Address: DNS Address #1: DNS Address #2: PPP Status: Status: User Name: LCP State: IPCP State: Authentication Failures: Session Time: Packets Sent: Packets Received: DSL Status: VPI: VCI: DSL Mode Setting: DSL Negotiated Mode: Connection Status: Speed (down/up): 3356 / 839 Kbps ATM QoS class: Near End CRC Errors : Far End CRC Errors : Near End CRC(Within last 30 mins) : Far End CRC(Within last 30 mins) : Near End RS FEC : Far End RS FEC : Near End FEC(Within last 30 mins) : Far End FEC(Within last 30 mins) : Discarded Packets(Within last 30 mins): SNR Margin (Downstream/Upstream): 14/13 Attenuation (Downstream/Upstream): 45/20 I've filled in the data for the only three items for which upstream and downstream statistics were given. Unfortunately, it won't let me copy and paste the actual data. If you need any of the other statistics, let me know which ones, and I will look them up and post them for you.
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Re: Verizon DSL keeps disconnecting
GlenAhlert
Newbie

Unfortunately, my last post lost all its formatting, and some of the text when I posted it.  I guess I should have used rich text rather than HTML, and previewed it.  The missing text near the end said that I had filled in the reported numbers for the only three data items for which up- and downstream statistics were included in the report.  Unfortunately it wouldn't allow me to copy and paste the actual statistics.

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