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Verizon not returning security deposit

Posts: 1
Registered: ‎09-14-2015

Verizon not returning security deposit

Message 1 of 2



I'm trying to get my security deposit back (the deposit I paid when I began DSL service). I stopped my DSL service almost 6 months ago, but no refund yet. I know Verizon will not take the initiative on returning this, and I'm not going to waste my time on the phone.


I am sending a certified letter to Verizon this week, requesting my refund, plus the interest I'm entitled.  Is this what people would recommend?



Moderator Moderator
Posts: 11,889
Registered: ‎03-18-2013

Re: Verizon not returning security deposit - send letters then go to small claims?

Message 2 of 2

Hi c0nfuXiuS,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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