09-25-2012 03:41 AM
For at least the past week my "High Speed Internet Enhanced" ADSL service, 3.1-7 Mbps, has been dropping from just under 7 Mbps to under 2 Mbps like clockwork.Every evening, when I am home from work, service performance drops. It is like I am on a shared network connection. That is not how ADSL is supposed to work.
I have twice called Verizon and gone through the troubleshooting steps of resetting the modem, rebooting my computer, unplugging my one phone (which has a filter on it), etc. all while support said everything was working on their end.
I've replaced the modem with a new model Verizon provided and the problem remains. I am now waiting for the local technicians to look into the problem. This is unacceptable, having performance drop in the evenings when I am home and want to use the service to watch online videos and surf the web. When I get up in the morning, around 6 am ET, my bandwidth is back up to where it is supposed to me. At 6:40 am this morning it is 6.71 Mbps with a ping of 13 ms.
I've found other postings by people experiencing the same problem, DSL performance dropping at night, in other areas. Clearly there is a problem somewhere that Verizon needs to correct.
Solved! Go to Solution.
10-11-2012 01:39 PM
Solution: Canceled Verizon Internet service, subscribed to Comcast Internet service. I am now seeing over 4 Mbps for uploads and over 20 Mbps for downloads.
09-27-2012 03:20 AM
I am sorry to hear about the problems with your service. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
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I've had three support calls in. The first attempted resolution was installing a new modem. That didn't work. With the second ticket I received a text message from Verizon claiming the issue was resolved. It wasn't. I am waiting for a response on my third support call.
Every evening during prime time, ~7 pm to midnight Eastern Time, my ADSL bandwidth will drop below 2 Mbps. My plan is the High Speed Internet Enhanced 3.1-7 Mbps. So I'm not even getting the lowest promised bandwidth for what I am paying.
It appears any other time during weekdays the bandwidth is speedy, falling just under 7 Mbps.
Every time I call I have to perform the drill of rebooting my PCs, rebooting the modem, testing from different PCs, and listening to the first line support people tell me their tests say everything is fine. My frustration builds.
During Prime Time:
Outside of Prime Time:
09-28-2012 07:41 PM
After four calls to India and Verizon sending two text messages that "Your Verizon repair request has been resolved. Thank you for choosing Verizon." the problem remains. Bandwidth plummets to below 2 Mbps in prime time when everyone is home trying to use the Internet. So much for promised performance. Might as well go with Comcast since 1/10 of their advertised bandwidth is still more than what Verizon can deliver.
See inline image below of my bandwidth over time.
09-29-2012 05:25 PM
I haven't been streaming video this past week so I don't know whether I've had exactly the same pattern of diminished service as you, but tonight I'm getting 1.66 Mbps, not my usual 5.70. I've tried rebooting everything and it has made no difference at all. My experience has been that Verizon tech support is worse than useless.
09-30-2012 07:21 PM
Repeat of yesterday's experience. Full speed at noon and < 2 Mbps this evening. At one point it dropped to < 1 Mbps. I spent over an hour talking to their tech support. After putting me on hold and speaking to a 'network specialist' they suggested that I downgrade my DSL plan since I'm not getting my money's worth at the speed I'm currently paying for. This is a solution??? A technician is coming out Tuesday morning to inspect the line. The last time they did this it took hours and accomplished nothing.
10-01-2012 01:18 PM
Please note that this is a peer to peer forum, where users help other users. The removal of Private Information is for your protection 🙂
Fine. Don't coordinate support efforts when multiple people have the same exact problem.
10-01-2012 02:44 PM
I have to have my modem replaced every 5 months. Because they say i am too far away from the central switch.
I had the same problem in the evening. Was getting no Ping from ISP.
Recieved the new modem today, plugged it in and still the same speed. Called the Dbags on the phone and got India. Was transferred to Mass. Lady on the line had to raise my speed. If you call you can adimitly request someone in the US
Moral of the story, they want you to get what they give. Not what you want. And you know its there.
My service 1.1-3mbps
But they say thats ok
ITS NOT OK WITH ME
I pay for 3mbps, then i should get 3Mbps
NO MORE EXCUSES