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Website for Contact Us problem

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NoServ
Contributor
Contributor
Posts: 2
Registered: ‎04-13-2018

Website for Contact Us problem

Message 1 of 4
(2,040 Views)

I was trying to see about including my address for when High Speed Internet was going to be available.  But, it asks for a cell phone number.  I DO NOT have a cell phone number, only a home phone.  And it is with Verizon.

 

So, I was trying to contact Verizon regarding a problem with the website asking for the cell number.

 

There is NO WAY to contact Verizon to inform them of the website problem.

 

This really stinks.

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jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Website for Contact Us problem

Message 2 of 4
(2,037 Views)

@NoServwrote:

I was trying to see about including my address for when High Speed Internet was going to be available.  But, it asks for a cell phone number.  I DO NOT have a cell phone number, only a home phone.  And it is with Verizon.

 

So, I was trying to contact Verizon regarding a problem with the website asking for the cell number.

 

There is NO WAY to contact Verizon to inform them of the website problem.

 

This really SUCKS.


1-800-VERIZON is the number to call.

 

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jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Website for Contact Us problem

Message 2 of 4
(2,038 Views)

@NoServwrote:

I was trying to see about including my address for when High Speed Internet was going to be available.  But, it asks for a cell phone number.  I DO NOT have a cell phone number, only a home phone.  And it is with Verizon.

 

So, I was trying to contact Verizon regarding a problem with the website asking for the cell number.

 

There is NO WAY to contact Verizon to inform them of the website problem.

 

This really SUCKS.


1-800-VERIZON is the number to call.

 

NoServ
Contributor
Contributor
Posts: 2
Registered: ‎04-13-2018

Re: Website for Contact Us problem

Message 3 of 4
(1,906 Views)

I have called that number, and I DO NOT trust what they say.  They have in the past told me that Yes, I can use a modem which they sent.  It was trying to log in for 3 days.  It never did.  So, I called back and was told by a Different Verizon person that NO there is no signal at my location for modem use.

 

That is why I want an HONEST TRUE answer when it will be available.

GaryDM
Moderator Moderator
Moderator
Posts: 2,462
Registered: ‎07-06-2016

Re: Website for Contact Us problem

Message 4 of 4
(1,899 Views)
Hi NoServ,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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