Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

SOLVED
Reply
zig29
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-24-2010

Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 1 of 11
(5,594 Views)

We've changed nothing about our configuration (DSL with Westell 6100 E90 modem and a wireless router) for well over a year.  For the last couple of months we've had a miserable time with the DSL modem choking, stalling, hanging or rebooting when one of two things happen:

 

1)  The phone rings;

2)  My wife reconnects to the network on her main laptop.  (We have four machines at home and only that one machine causes it.)

 

It doesn't *always* happen, but I'd guess probably 80% of the time it does happen.

 

As a test I directly connected a laptop to the DSL modem (instead of the wireless router) and the same thing happens when the phone rings, so that would seem to eliminate the router or its configuration as a likely problem.  Also we've tried it with the one troublesome machine turned off completely and the problem with the phone ringing still occurs, which would seem to rule out that laptop being the source of the problems in and of itself.

 

Has anyone else seen it before?  I'm on old firmware (VER:04.00.00.02), just in case this is something a firmware update might help. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
zig29
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-24-2010

Re: Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 11 of 11
(1,306 Views)

 


@dslr595148 wrote:

Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.

Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.


 

Update - Called Verizon support about this after even modem swaps failedpreviously -- and recently the technician moved some wires around in the CO thinking it might help. 

 

I was at a margin of about 24 downstream and 10 upstream until then; now these are 31 and 16 respectively.  Line attenuation remains about the same (slightly lower upstream - was 17 and 9, now 17 and 7).   So the quality of the connection and the line appears to be improved now. 

 

So far so good, as neither ringing telephones nor my wife joining the wireless network have caused a loss of connection (though it's not been long yet).  Hopefully that puts this one to bed for good; should have a better feel for it in a few days.  Hopefully I can mark this as "solved" soon.

View solution in original post

10 REPLIES 10
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,224
Registered: ‎09-24-2008

Re: Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 2 of 11
(5,556 Views)

Please post the modem stats, from the modem combo.

 

I am not sure where this is located in your modem combo, it might be at System Monitoring -> Advanced Status -> Transciever Stats

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

zig29
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-24-2010

Re: Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 3 of 11
(5,496 Views)

This?  I'm on an old "blue and white" version of the modem software, not the Verizon-branded interface:

 

Model Number         E90-610015-06

Serial Number         06B403533255

MAC Address      xxxxxxxx

Software Version     VER:04.00.00.02

Software Model       NAT Combo Description             

WireSpeed Dual Connect Boot Loader            VER:04.00.00.02

Configuration        096-900130-01B

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,224
Registered: ‎09-24-2008

Re: Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 4 of 11
(5,444 Views)

No, not that.

 

Go to Troubleshooting -> Transciever Stats

 


If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

zig29
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-24-2010

Re: Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 5 of 11
(5,436 Views)

Ah, see it:

 

Transceiver Revision: 4.3.0.1  

Vendor ID Code:        4  

Line Mode:               G.DMT Mode  

Data Path:               Interleaved  

Transceiver Information    Down Stream Path     Up Stream Path

DSL Speed (Kbits/Sec) 3360 768

Margin (dB) 24.0 10.0

Line Attenuation (dB) 17.0 9.0

 Transmit Power (dBm) 7.6 11.9

 

By the way, I received a PM telling me that someone was concerned that my serial number was my password.  It's not and it never was, just to put minds at ease. 

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,224
Registered: ‎09-24-2008

Re: Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 6 of 11
(5,431 Views)

Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.

Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.

 

-

 

#1 Did you try connecting your modem directly to the NID?

 

Points to: http://www.dslreports.com/faq/1317

 

#2 If not, please do and retest those margins and Line Attenuation.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

zig29
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-24-2010

Re: Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 7 of 11
(5,391 Views)

Thanks, I'll see about trying that when I get a chance to move the equipment.  But aren't these stats pretty good already?

 

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,224
Registered: ‎09-24-2008

Re: Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 8 of 11
(5,217 Views)

Upon, reflection.

 

adsl drops out when phone call is made or received.

  • Incorrectly installed filters - check filters are installed correctly.
  • Faulty filters - replace one by one to identify which filter is faulty.
  • Fault on the line - unlikely but possible if all else has been eliminated.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

zig29
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-24-2010

Re: Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 9 of 11
(4,972 Views)

Filters are on all phone jacks except the one with the modem, replaced all filters,  problem persists (unfortunately it's intermittent which makes troubleshooting a lot tougher).  The signal in seems strong and steady -- can it be a modem problem, perhaps getting flaky about keeping synced?  It is over four years old now.

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,224
Registered: ‎09-24-2008

Re: Westell 6100 hangs, reboots when phone rings or when my wife joins the wireless network

Message 10 of 11
(4,938 Views)

Perhaps, it could be.

 

I wonder if it is.. A cell phone / cordless phone and a wireless issue.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title