08-17-2017 07:31 AM
I was scheduled to have my service start date be August 14th 2017. I set up my modem/router (D-Link) correctly on Sunday August 13th 2017 by myself. I used the 4G on my mobile phone (data) to accept terms/services.
August 14th, 15th, 16th, I am calling Verizon tech support every day and being told constantly that I should wait until the next day for central office to activate my internet connection.
On my modem/router, all lights are green (Power, WLAN, DSL, INTERNET), and all connections as are strong. My Laptop and mobile phone are able to connect to the wifi but are unable to load any web pages (google.com/facebook.com/anything).
On my last call on August 16th, I was informed that my installation/activation has been delayed and that it was escalated to the admin level. I was informed to wait for an additional 24-48 hours for an email from Verizon letting me know my service is ready. And that the support person I spoke with was unable to provide more information as to the nature of the problem.
I need an update on this situation and to have my service activated properly as soon as possible. It is extremely urgent that I get my wifi working. It seems the connection within my home (DSL/Modem/Router/Computer) is working but that central office is not activating my line despite attempts to (1) wait (2) refreshing my IP address (3) testing that my modem/router are properly functional.
How can I get Verizon to make this a high priority issue and resolved as fast as possible?
08-17-2017 08:59 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.