How do people put up with this? Now Gateway not responding
FunCouple
Enthusiast - Level 2

Renewed my contract, threw the starter kit in. SO far, 2 camerars dead, and now getting this. I got a text saying it detected motion, login, can't view. Serious Verizon? I pay a monthly fee for this?

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Re: How do people put up with this? Now Gateway not responding
ElizabethS
Moderator Emeritus

Thank you for using the Verizon Community Forum to communicate your Home Monitoring and Control issue to our support teams. We have sent you a private message with contact information for a dedicated specialist who is able to assist with resolution of your issue.

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Re: How do people put up with this? Now Gateway not responding
tophertwo
Newbie

Annie, I would like you to send me a private message with contact info as well. I created a new thread last week that the intro package was working great until I installed a 2nd camera - for outdoors. Now the interior isn't recording any longer, and the outdoor camera has stopped working. I've removed it from my account, and have tried adding it 8x now - to no avail.

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Re: How do people put up with this? Now Gateway not responding
bobh002
Contributor - Level 1

i have been trying ti get out of it now for over 6 months and they just keep pussyfooting around. Thank goodness its only 10 bucks a month, but my refund and my complaint with my Public Utility ommission keeps adding up/

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Re: How do people put up with this? Now Gateway not responding
AnnieS1
Contributor - Level 3

bobh002 and tophertw,

I'll send you both PMs with the information.

AnnieS

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Re: How do people put up with this? Now Gateway not responding
FunCouple
Enthusiast - Level 2

What's going to talk to a specialist do for me? Here's todays gem. Tested it before I left for work today, tried to view cam. My connection is up, I'm RDP'd into my home computer. I have people painting today, and this is what I get.

Awesome

So since I've renewed my contract, 3rd camera, errors with the gateway, and now this when it worked fine this morning. 

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Re: How do people put up with this? Now Gateway not responding
AnnieS1
Contributor - Level 3

Thank you for using the Verizon Community Forum to communicate your Home Monitoring and Control issue to our support teams. We have sent you a private message with contact information for a dedicated specialist who is able to assist with resolution of your issue.

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Re: How do people put up with this? Now Gateway not responding
FunCouple
Enthusiast - Level 2

Yeah LOL, that would said above too. Bot? 

Losing faith in this company, think it might be time to end my 5 years as a FIOS company and my only cell phone provider for my family (4 phones) Paying the ETF for both services will be a total satisfaction.