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A True Lack of Understanding

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jrwils56
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎06-11-2013

A True Lack of Understanding

Message 1 of 3
(572 Views)

I reported my FIOS service was out and that I am without phone service. In looking at my call logs through the call assistant, I see that Verizon has been calling me back repeatedly today. Fortunately I am a Network Engineer by trade so I can explain to them how this works. You have to send the technician out FIRST to fix the connection before you can call me back. 

 

It's good for a laugh though.

2 REPLIES 2
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: A True Lack of Understanding

Message 2 of 3
(563 Views)

Have you tried contacting verizon and asking when the technician will come out?

jrwils56
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎06-11-2013

Re: A True Lack of Understanding

Message 3 of 3
(520 Views)

It has been scheduled for the 16th and when the ticket was opened it I gave my email address as the only way to contact me. 

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