Re: FIOS Caller ID DISABLED AGAIN
BigCats1
Enthusiast - Level 3

I feel your frustration! I also called Verizon tech support today, waited over 1 hour for them to answer. He said there was a huge Caller ID outage that is being corrected now. He thought he would be able to correct mine & did several steps but was then told by someone there are "other" lingering problems to initial outage & all will be fixed within the next 2 days. It was very frustrating to even reach technical support. I also have a trouble ticket. 

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Re: Caller ID not displaying on TV
1rene
Newbie

Was supposed to be fixed by 21:00 4/15/2022.  What’s up

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Re: Caller ID not displaying on TV
BigCats1
Enthusiast - Level 3

Just tsted mine & it is working finally!!

Re: Caller ID not displaying on TV
Pony41
Enthusiast - Level 2

Caller ID is still out on the TV.

Chatted with Tech again and they said many customers are affected by this Outage. 

Still given 24-48 hours... it's already been a week. 

We'll see if/when it gets resolved. 

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Re: Caller ID no longer working on all TVS
longgreen
Enthusiast - Level 1

It's past the 16th still a problem!

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Re: Caller ID not displaying on TV
Pony41
Enthusiast - Level 2

It's finally back up, April 18th.

Guess they do/ did have a lot of customers out.

Ours was out about a week.  

We're  in NY if that helps anyone. 

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Re: Caller ID not displaying on TV
dexman
Community Leader
Community Leader

I activated Caller ID on my television yesterday. Tested it this afternoon and it worked.  Still can't access my account information on the TV though.

Re: Caller ID no longer working on all TVS
UsatisfiedCust
Enthusiast - Level 1

Having same issue as many. Caller ID on TV was working then it stopped. Tried rebooting everything. No Help. Attempted to get with a Customer Service Agent. Now three hours in between 2 chat sessions and waiting on hold. The second time they stated wait time 10-17 minutes. Sitting here now on hold after 25 minutes.

I'd like to say Verizon has the worse customer support I ever seen.

Or maybe its my mistake... maybe there is no customer support at Verizon.

Re: Caller ID no longer working on all TVS
dexman
Community Leader
Community Leader

Do you remember the steps that Verizon Support suggested to try to get Caller ID operational? I reset my 4100 mini and had to re-enable the Caller ID feature to have incoming calls flash on the screen of my television.

Re: Caller ID no longer working on all TVS
grunts
Enthusiast - Level 1

mine hasnt worked in 4 months--have little hope that will change