This is the probably the 5th time I have had to get a technician to repair a dead phone line. I do not understand how incompetency of Verizon to repair the oldest technology in communication. I can have great internet service but poor voice.
You're talking to other customers here on this peer-to-peer forum.
I've had nothing but good experiences with FiOS Digital Voice on two lines.
When you have phone line problems, have you tested at the ONT? There is a telephone jack on the customer access panel in the ONT. If you plug in a phone and don't get dial tone, it's Verizon's problem. If you get dial tone, the problem is in the wires inside your home.
Unless you have a wire maintenance plan, Verizon isn't responsible for the wires inside the home. They will fix problems for a fee, or you can fix it yourself or use your own contractor.
You can find more self-help information here:
http://www.verizon.com/Support/Residential/Phone/fix.htm
Note that unlike the ONT in the pictures above, many ONTs have phone line plugs with nothing plugged in. When you plug in a test phone, the wires to the house will be disconnected automatically. Simply unplug the test phone when finished to restore the connection to the house.
Good Luck.
If you have Fios Voice then it would be newer technology. Did the Tech happen to tell you what he fixed? If a tech was there then it would be either the ONT or inside wiring.
Start a new topic or ask questions in the open forum.
