09-02-2008 08:25 PM
I just downloaded the Verizon CallAssistant client and was trying to install in on my Windows Vista system. I am also using McAfee Security Center which detects potentially unwanted or dangerous programs. When I was trying to install VCA, a message/warning popped up from my McAfee Security Center SW stating the following:
McAfee has blocked a potentially unwanted program (PUP) on your computer. If you do not recognize it, we recommend that you remove the program.
About this Potentially Unwanted Program
Spyware, adware, and other potentially unwanted programs can harm your computer, compromise its security, and damage valuable files.
The link took me to the following page (http://us.mcafee.com/virusInfo/default.asp?id=description&virus_k=99921) describing that this may be a virus or trojan. Has anyone else encountered this? I do not want to continue unless this is safe to do and want to know why this is occurring!
09-03-2008 07:48 AM - edited 09-03-2008 07:49 AM
I wish I could help but I did not experience that when I installed Call Assistant. I installed on XP, so that might be a difference. I did go look at the Call Assistant folder on my system and did not find any program with the name pskill.exe.
I suggest you call the Call Assistant Help Desk at 1-888-483-5156.
09-03-2008 07:51 AM
Thanks, I did that earlier today and they will call me back. I sent them the same e-mail I posted here. I do not think it is a vista vs. XP thing but perhaps McAfee is detecting something in the client. Do you use any Security software that monitors programs that are downloaded?
09-03-2008 09:50 AM
I use AVG Free, I had it scan the download file and it did not find any threat. I also had it scan the entire Verizon folder under Program Files and again, it did not find any threat. My anti-virus patterns are up to date, but anti-virus programs are notorious for giving different results after scanning the same files.
Sorry I cannot be of more help. Good luck, my experience (2 calls) with the Call Assistant Help Desk has been outstanding, they followed up, called back, etc and fixed my problems.
09-06-2008 10:29 AM
09-08-2008 05:59 AM
Thanks Henry - makes me feel a little better that I was not the only one!
How long have you been using VCA and no issues since? Did you try to call VZ and ask them why it popped up?
09-08-2008 09:25 AM
09-08-2008 09:47 AM
09-09-2008 02:18 PM
09-15-2008 01:02 PM