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I can't contact Support!

Posts: 1
Registered: ‎09-26-2017

I can't contact Support!

Message 1 of 2

A Verizon tech accidentally disconnected my line while running diagnostics, and I have no way to reach support. My line is dead, and the online system will not allow me to chat with a rep, because I use a public computer where popups are completely blocked, apparently by the firewall. (The browser says they are allowed, but they don't work.) Thus, I have no way to schedule an appointment. I've gone through the website multiple times and there doesn't seem to be a low-tech option. I do not have access to any other phone.

Moderator Moderator
Posts: 11,673
Registered: ‎03-18-2013

Re: I can't contact Support!

Message 2 of 2

Hi erewhon,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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