I have been having issues with my phone. I can't receive incoming calls, but I still have internet and I can make outgoing calls. I have connected a phone directly into the interface and I still have the problem.
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooters to fix and report issues with your Verizon Phone, Fios TV, or Internet Service, as well as to schedule a repair. You can find these tools that may help you diagnose your issue on the Verizon Residential Support page:
http://www22.verizon.com/residentialhelp
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