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New To verizon

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Rajpan
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Contributor
Posts: 1
Registered: ‎01-16-2019

New To verizon

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I am new to verizon, and was surprised,  Verizon do not mean what they say. I am a new customer  having issues with installing jacks in my home. I was told by phone there will be no charges for a repair visit for install. The repair technician could not fix the issue but I found a charge of 99 dollars in the bill. When I contacted the billing team they asked me a written proof ! I mentioned about the conversation by phone which they did not credit. 

Finding hard to trust Verizon..anyone else in same situation ?

 

 

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jonjones
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Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: New To verizon

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Inside wiring issues are a chargeable occurrence unless you have the optional wire maintenance agreement. Which there would have been no charges.

 

in this situation Verizon sent a tech and they could not do anything without the charges for the visit since it was an inside the house issue.

 

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jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: New To verizon

Message 2 of 2
(611 Views)

Inside wiring issues are a chargeable occurrence unless you have the optional wire maintenance agreement. Which there would have been no charges.

 

in this situation Verizon sent a tech and they could not do anything without the charges for the visit since it was an inside the house issue.

 

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