On 12/14/11 lost landline phone dail tone. Verizon sign in building lobby stated there was service/power outage and they would fix it. Called several days later and was told it would be fixed on 01/08/12. Called on Jan 8th when it was'nt and was told it was already fixed on12/28/11. I explained to customer service rep that I didn't and still don't have a dail tone and prior to 12/14/11 I did'nt have any phone problems. Spoke to customer service more than a dozen times about this but they still want to charge me for a repair problem that Verizon caused. That isn't right.
I'm sorry to hear about your recent issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.
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Click on Adam's name. That will take you to his profile page. On the right of the page you will see a link that says "send this user a private message". Click that, and you will get a form, much like the reply form for this board, and you can give him the information he asks for.
If you are going to get PMs in reply, you will need to check on the upper right hand corner of your screen, for a gold envelope. That means you have a message waiting.