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No landline phone service at all

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psychopomp
Contributor
Contributor
Posts: 2
Registered: ‎04-07-2016

No landline phone service at all

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(1,632 Views)

This is primarily directed to a Verizon support agent who may be watching the forums.

 

I haven't had landline service for a month, give or take. I only found out when friends and business associates tried calling and made me aware that I had no phone service. They would get one ring and then static on the line. I could make outgoing phone calls with said heavy static on the line.

 

I called Verizon support last week (4/1), made them aware of the problem and they indicated it was a problem at the switch station a block from my home. They said a repair crew will be there tomorrow (4/2) to check out the problem.

 

Following day, my phone line is now completely dead. No dial tone or outgoing or incoming calls. DSL still works fine. My telephones LCD screen reads "Check telephone line."

 

Since I don't have a cell phone and only have a landline, and Verizon's website appears to give absolutely no options to contact via email or live chat, posting here is the only option I have to resolve this issue.

 

I don't want the constant usual pitch and salesman pressures to get me to switch to FIOS. I will do this on my own time, if at all. I simply want my phone fixed and a credit/refund for services not rendered.

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 11,673
Registered: ‎03-18-2013

Re: No landline phone service at all

Message 2 of 2
(1,627 Views)

Hi psychopomp,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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