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About 3 weeks ago we started to get noise (somewhere between hissing and buzzing) on the phone line.
It is still possible to use the phone but it is very annoying. The noise is on all three of our phones and I
have not been able to isolate it by unplugging/moving the phones around: it's always there.
Does anybody have any clues for me before I call in Verizon and can you tell me whether I will be charged
if they come to my house and declare it to be an inside-the-house problem? Do they charge $ just for
showing up or only if they make a repair to my wiring?
I live in an 60 year old single family house that does not have a NID, just an old bakelite block where
the two (yes, two) wires come into the house. Five years ago we got Verizon DSL, which has worked
flawlessly since day one. (we have the filters on the phones) Otherwise, we haven't made any
changes to our wiring.
FIOS is being added to our street right now. We aren't planning on getting it for our house, but
could this have any relation to the noise that I'm hearing on my (copper) phone line?
I read the message thread "high background noise on phone lines" and
followed Verizon Troubleshooting without success.
Thanks,
--Joe
Solved! Go to Correct Answer
Correct answers
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Well, there you go. It's fixed.
I feel bad that after a couple months of being nice that last week we finally started calling Verizon several times a day and asking for supervisors and getting our U.S. Representative's office involved. Basically, being a total pain got our line fixed.
A Verizon voice line technician was in our area on Tuesday and Verizon had him drop by our house, so we didn't have to wait until Saturday. He said the connection at the NID had been botched when it was installed last week. After he fixed the NID, everything got better. Why? Well, last week's technician had installed a new wire from the pole to our house and added an NID (our line was almost 60 years old and we had no NID). It appears that the old line from the pole was our problem since November.
The static on our voice line is gone and the DSL statistics have improved. We're paying for "768k" service and are now showing a DSL speed of 860 Kbits/sec with a downstream margin of 25 to 28 db. Previously, our downstream margin was 1.5 to 7 db and the DSL was down more often than up.
I'm calling this one solved (for now) Yippee!
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Verizon finally got out to our house last week. They wouldn't install an NID box but confirmed the noise and said that the problem was NOT inside the house. That's good.
The guy went out to the pole and fiddled a bit. The noise remains and we put in another call this morning. We just got FIOS in the neighborhood and there's always a Verizon truck nearby. I'm sure Verizon would like for us to just sign up for FIOS, which I would do if it wasn't so expensive.
We continue to wait.
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Sounds like a familiar story. I have a friend in the telecom industry who told me that the phone companies are having trouble because they have fewer technicians capable of troubleshooting the old analog lines; everything new is digital and that's what the younger workers know how to fix. My wife has the task of harrassing Verizon into coming out to our house.
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Still waiting. The technicians come and go but nobody seems to know why we have all of this noise on my line. "Yep, your line has a lot of static on it."
My dear wife is becoming hoarse from yelling at them on the phone. We are beginning to consider whether to drop our service.
Oh, and our DSL has started to drop out several times a day for hours at a time. We are assured that this has NOTHING to do with the noise on our line and NOTHING to do with all of the FIOS cabling that is going on in our neighborhood.
{please keep your posts courteous}
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Yeh, we're reporting our troubles on both fronts (DSL and voice). We had another no-show from Verizon today. Our experience is that we probably will not hear from them (do they hope we go away?). In a couple days we'll call in again, waste another hour wading through the voice prompts and eventually get another ticket going.
What works for people? Is there some secret verizon number I should be calling? Stop paying for my service? Call the state government?
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Yoy. Verizon came out today to work on the problem of static on the line. The DSL had gotten pretty bad too. Well, they installed an NID but now we have no dial tone and cannot make or receive calls. They said that they will try again tomorrow. The DSL worked right after they left but has been down and up a few times in the four hours since they left. Sigh.
I looked at the NID when I got home (after Verizon had left). Isn't there supposed to be some way for me to plug into it? I can open the customer side of the box but all the connections are sealed - there's no RJ11 jack.