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Phone Management Not Working in My Fios App
Michael_b2
Newbie
‎10-30-2022 09:20 AM

In the My Fios app Phone>Phone Management>All Calls is blank.   The service was installed this past Friday morning so one would think that everything is in Verizon's system and setup.   I've uninstalled the App on my iPhone XR and reinstalled it.   The Fios internet works fine in the app but it seems the phone side is not working properly.    Is anyone aware of something that may have been overlooked on either side?

Thank you

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Re: Phone Management Not Working in My Fios App
dexman
Community Leader
Community Leader
‎10-30-2022 01:10 PM

I'm able to access the call log using the My Fios app on my Samsung smartphone. I would reach out to Verizon support to see if they have any info about the iOS app. 🤔

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Re: Phone Management Not Working in My Fios App
Michael_b2
Newbie
‎11-07-2022 04:08 AM

Thank you for the reply. 

The last time I called Tech Support I was talking to someone who could barely speak English and tried to sell us more services and could care less about the reason for the call.

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Re: Phone Management Not Working in My Fios App
dexman
Community Leader
Community Leader
‎11-07-2022 04:11 AM

Try calling back during regular business hours. I think you can ask a rep to transfer you to a US based agent. 🤔

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