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Phone outage

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EastAFarm
Contributor
Contributor
Posts: 1
Registered: ‎08-16-2011

Phone outage

Message 1 of 5
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Our land line went out of service 8/8/11, I called & was given a repair date 9 days from the date it stopped working, since that time we have been using our cell service & burning up minutes!  Will we be given unlimited minutes for this time period on our cell phone service?  Our e-mail, etc, works but the phone does not are they not on the same line?

4 REPLIES 4
crapservice
Contributor
Contributor
Posts: 1
Registered: ‎08-16-2011

Re: Phone outage

Message 2 of 5
(3,338 Views)

i was given a reapir date of 9/10 for an outage that occured yesterday.   really bad.

 

i have dsl but no phone.  I think this happens because only one leg of the phone line is open or shorted.  DSL apparently operates on only one leg of the line.

 

does it pay to complain or should i just move to cable?

beckyc
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 201
Registered: ‎10-21-2009

Re: Phone outage

Message 3 of 5
(3,233 Views)

We are sorry for the inconvenience. You can also use the Verizon Troubleshooter report and try to diagnose and fix issues with your Verizon Internet service. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

 

Feel free to post any questions in the appropriate forums here as well and a peer will try to help.

bwatkins449
Contributor
Contributor
Posts: 1
Registered: ‎08-22-2011

Re: Phone outage

Message 4 of 5
(3,183 Views)

My phone has been out of service for 2 days now. I do not have dial tone. I verified that i do not have dial tone at the Network Interface box which means problem is outside my house. I have been on phone for 2 hours listening to music. It appears that we do not have a way to create a trouble ticket on the web page...The links mentioned in the earlier posts do not work either.

DougVZ
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Re: Phone outage

Message 5 of 5
(3,169 Views)

I fixed the links in the previos post, and they now work.

 

Please go to http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

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