It's been a very frustrating and costly adventure so far. When I first ordered my FiOS bundle, Digital Voice was not available in my area. Upon talking to various Verizon reps, I went ahead and signed up for the landline hoping to convert to Digital Voice to rip the benefits, plus be able (only then) to port my Vonage phone # to Verizon.
After many agonizing hours on the phone with various reps, the issue is still not resolved and now I'm told I can't convert to Digital Voice, unless I cancel my entire contract, eat the termination fee and start all over.
Any similar experiences out there? Any advice?
Many thanks,
-p
I have FIOS service, and have since decided that I would prefer Digital Voice. It was never available in my area of Pittsburgh, PA, and I was always given a target date of November, 09. In 11/09, I was told that Digital Voice will no longer be offered to anyone that didn't already have it.
Someone from Verizon??? Can you confirm??
Hello psathp...I would have to look into this for you. Please fill out https://www98.verizon.com/content/verizonsupport/ so we can access your account. Thank you.
Hello ITGuy...can you please fill out this form https://www98.verizon.com/content/verizonsupport/ so I can check into this for you, sorry for the run around. I will find out what is going on in your market area, thank you!
I would like to switch to digital voice without it affecting my current contract.
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