Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Upgrade to Digital Phone

Reply
musicguy
Contributor
Contributor
Posts: 1
Registered: ‎04-20-2012

Upgrade to Digital Phone

Message 1 of 1
(1,443 Views)

Last week I renewed my Triple package with Verizon, My phone service was upgraded to digital  service.

 

                            I was not told at the point of sales:

 

1-  Access to voice mail was different than that of my older service. I spent over two hours with tech support who could not help me.

They switched me back to sales who gave me new code in 1 minute? Why did not 3 tech people Know of new access code.

 

2- After another 2 hours + I was informed that "Call Block"  on digital service could not be accessed on my phone but only on my Computer. ODD as I was told by tech support one does not need a computer to have  to have the Digital Phone service.  Why was I not advised at point of sales so I could decide whether I wanted to upgrade ? At the time of the upgrade I had no computer.   

 

Sales was remiss in advising me of these changes.

Tech did not know how to deal with these changes.

 

Very disappointed.  

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title