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VCA emails for calls but not voicemails

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planofiosuser
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎03-19-2009

VCA emails for calls but not voicemails

Message 1 of 4
(9,725 Views)

I have signed up for VCA and when I enable emails for incoming calls it works perfectly. But when I sign up for emails for voice mail notification it doesn't work. I can also see all incoming calls on the website but never see voicemails online. Why would one of the features work and not the other. When I call the tech support (888-483-5156) I am put on hold for at least 30 minutes then have to hang up. Any help or suggestions would be greatly appreciated.

3 REPLIES 3
VZ_Brian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: VCA emails for calls but not voicemails

Message 2 of 4
(9,643 Views)
Are you still not receiving the email notifications?  If not, message me and I will look into it for you. 

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

LtlGuinea
Contributor
Contributor
Posts: 3
Registered: ‎08-19-2009

Re: VCA emails for calls but not voicemails

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(9,444 Views)
Brian -- I have been unsuccessful in getting the VCA to download -- I spent an hour onthe phone Monday and I am still not able to download the software.  I was given a guide for verizon FiOS Digital Voice call in number 1.888.234.6786, but had to use another number to set up my voicemail.  Is there more than one voicemail service for FiOS?  Any help would be appreciated since my hour on the phone Monday got no results.  Thanks.
ITGuy
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎08-20-2009

Re: VCA emails for calls but not voicemails

Message 4 of 4
(9,405 Views)
I have the exact opposite problem.   I get emails for voice mails but on 7/24 I stopped getting emails for calls and they stopped showing in the VCA log.   Let us know if you get this resolved as maybe the same solution will work for my issue. 
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