03-28-2010 10:06 AM
Same results since upgrade . . . not an idea what's up, expect at this point Verizon doesn't either.
03-28-2010 12:56 PM
This correspondence at least lets me know that the problem is not my setup or computer. Three days ago, VCA worked. Two days ago, I was getting the "Sign-in failed" message multiple times, often a few seconds apart, except that VCA was working all the time. Yesterday and today, it does not sign in, but just sits there offline. Strangely, last evening late, it finally signed in all by itself, after waiting all day.
Another clue that the problem is with Verizon is that trying to access VCA over the web is goes from extremely slow to stopped. The server must be out to lunch.
03-28-2010 02:59 PM
I'm having the same problems as Jim-M.
When I tried to log onto VCA online I got the Beta page. Most of the links don't work but I got to download a new PC client software version (2.7.79). I installed it after uninstalling the "older" version only to find it still isn't working. It does remember my user name and password but when I try and sign on it just spins the colored fan thing and nothing happens.
This software is so buggy that it's hard to believe it's coming from a giant like Verizon.
Come on Verizon, get with it and hire some people that know what the hell there doing. I'm sure you can afford it. I'm paying hundreds to you every month so I'm sure it's not a matter of $$$.
Help us out here. I see very, very little help from Verizon here which is another dis-service to your customers....
GET US SOME HELP VERIZON!!! FAST!!! PLEASE......
03-29-2010 07:17 AM
I also get the log in errors after upgrading to the latest software. I have called the VCA hotline number, and there is a recording stating they are aware of the client side problems, and there may also be problems through the web site. However, there is no timeframe stated as to when anything will be fixed.
03-29-2010 09:42 AM
The problem seems to be with verizon,s SSO servers. Single signon. Depending on which links you use,
the SSO fails. ie. goto webmail.verizon.net and attempt to login and the SSO server goes nuts.
go to verizon.net web site and as long as you have not logged out, you can click on the EMail link you can get your emails.
any verizon site which uses SSO seems to be affected.
03-29-2010 09:47 AM
It's now taking nearly 5 minutes to log in to the online VCA page, if you can get in. Most of the time you get the page not found shown in the attachment
I see that the PC client isn't really installed, or if it is it doesn't appear in add/remove programs
03-29-2010 04:22 PM
I am experiencing the same issue since the upgrade, as well as the long log in times from the web.
Haven't logged into Call Assistant in a while now, since it is just pointless.
However, I am now trying the application again right now (after and exit and a restart of the application).
Been 2 minutes now.. Still "OFFLINE", but no pop up yet.
03-30-2010 05:47 AM
I have been offline since the upgrade. How can I get online??? This is ridiculous
03-30-2010 11:28 AM
Everyone who has responded to this post is not alone! I don't believe that VCA is working for anyone. The message about "knowing a problem exists and the developers are working on it" when calling the 800 problem number has been there for almost a week. Although I don't know it for a fact, I'll bet the "developers" had the weekend off. After this latest upgrade and still having issues with things I had in the prior release, I was able to submit a "Feedback". Being that my comments were detailed and lengthy, I needed to submit it in six (6) parts due to the ridiculous 500 character limit. That submission of the feedback was also almost a week ago and I asked for a phone response. Still waiting, what a joke. There were some improvements in the latest release but with the connectivity almost impossible the product is virtually useless. I would love to find out how they conduct Beta testing with their products. With this one, I assume there was none. It can be a very valuable and useful product, but with the support they give to it I feel its future is doomed!
03-30-2010 07:30 PM
. I would love to find out how they conduct Beta testing with their products. With this one, I assume there was none. It can be a very valuable and useful product, but with the support they give to it I feel its future is doomed!
I would GLADLY sign up for most, if not all, of the BETA programs.