Hi. My name is Margaret Mahar. Verizon called me to switch my service over from Broad View to Verizon. I had a home phone, and business link number with Broad View. I was told by representative that I would save lots of money, and that my service would not be interrupted at all, and that I would have exactly the same service. This conversation was recorded. When the men came to change my service, they left me with a home phone but not a business link line. Upon calling them, I was informed that they don't offer that anymore. So I lost my business link, and then they did something to my line, so that I didn't have any phone service for 2 days. I kept calling Verizon and had to explain this story over and over again. I have lost a week's worth of business phone calls, and was mis-informed from the beginning. Recording was never "found", and my business link now has to go to my cell phone. That is supposedly happening today ----we will see! I wish I never changed from Broad View. This has been a horrible experience that no one should have to go through. I feel as though they told me what I wanted to hear just to get in to my house, and change it over to their system. The moral of the story: if Verizon calls trying to get you to change your home phone service: hang up!
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