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voice mail major problems

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cantrellphoto
Contributor
Contributor
Posts: 2
Registered: ‎06-24-2011

voice mail major problems

Message 1 of 6
(1,140 Views)

I've been a longtime customer of Verizon phone.  2 weeks ago we switched to their triple play adding internet and TV.  I was assured that nothing would change with my phone service.  

Not true.

They gave me a new number to retrieve my messages and didn't bother to tell me.

What's worse is in doing so they DELETED ALL MY MESSAGES.  Some I had heard and saved so I could write down phone numbers and messages at a later time.  I have no idea of how many new calls there might have been.  

Still very upset but nothing I can do.

Today the voice mail stopped working.  People call and it just rings.  I called again.  They reset my voicemail and once again I lose ALL OF MY MESSAGES!   And now I have to re record and re set up my mail box.  I've had phone service for years with no problems, these last two weeks have been a night mare.

 

I am now trying to use my "pager notification" feature (I use it to ring my cell phone when calls come in while I am out).  I can't figure out how to access it with my "nothings going to change" phone service.  I've called 3 times, go through all the steps, get to the part where the computer is supposed to connect me with a person - and I get disconnected.

 

not a happy camper

5 REPLIES 5
Shamika_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011

Re: voice mail major problems

Message 2 of 6
(1,115 Views)
Hello cantrellphoto,

I apologize for the trouble that you are having. We would like to assist you with your voice mail to see how we can resolve this trouble for you. When you have a moment, please check your private messages.

Shamika_Vz
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.


cantrellphoto
Contributor
Contributor
Posts: 2
Registered: ‎06-24-2011

Re: voice mail major problems

Message 3 of 6
(1,109 Views)

If all you wanted me to do is fill out a form, why did you make me navigate to a private message?

 

Another waste of time when you could easily have posted the link here.  

 

And by the way the link doesn't connect, yes I  know I can copy and paste it, but I shouldn't have to.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: voice mail major problems

Message 4 of 6
(1,099 Views)

We have to send that link privately because its a customized link just for you. Other people would try to use it if we posted it publicly. Please send a private message back when its completed.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

jjewelty
Contributor
Contributor
Posts: 3
Registered: ‎07-29-2011

Re: voice mail major problems

Message 5 of 6
(951 Views)

I've used pager notification for years...all of a sudden it stopped working.  I've spent over 3 hours on the phone over the last 3 days trying to get someone to fix it.  They keep sending me from one tech to another.  No one seems to know what is going on.  I don't know what to do...I'm sitting here on hold AGAIN.  I wish there were a real competitor here, I would switch phone companies in a minute!!!

jjewelty
Contributor
Contributor
Posts: 3
Registered: ‎07-29-2011

Re: voice mail major problems

Message 6 of 6
(921 Views)

And STILL NOT WORKING!    Unbelievable!

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