Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Where is "Synchronize Phone Book” link?

SOLVED
Reply
JustaGuy
Bronze Contributor II
Bronze Contributor II
Posts: 81
Registered: ‎06-24-2010

Where is "Synchronize Phone Book” link?

Message 1 of 13
(2,896 Views)

The user manual states that you can Synchronize the Verizon 'Phone Book' and 'Calendar' with programs such as Outlook.

 

It states: Go to FIOS Digital Voice Account Manager and Click "Synchronize Phone Book” link  in "Phone Book" and Click "Synchronize Calendar” link  in "Calendar" to download the "Synchronization Wizard".

 

There are NO links in either "Phone Book"  nor "Calendar" sections of the Account Manager.  I also did a search in Verizon for the "Synchronization Wizard" and came up empty.

 

Anyone know why these links are missing from Digital Voice Account Manager and/or where can I download the tool needed for the synchronization.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Where is "Synchronize Phone Book” link?

Message 2 of 13
(2,866 Views)

There is not anything additional you need to download to make this work. There is nothing wrong with your account because I logged in with our test account as well as my personal account and both did not have the option to sync as well. I apologize for the inconvenience this causes. As I get more information about it I will let you know.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

View solution in original post

12 REPLIES 12
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Where is "Synchronize Phone Book” link?

Message 2 of 13
(2,867 Views)

There is not anything additional you need to download to make this work. There is nothing wrong with your account because I logged in with our test account as well as my personal account and both did not have the option to sync as well. I apologize for the inconvenience this causes. As I get more information about it I will let you know.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

JustaGuy
Bronze Contributor II
Bronze Contributor II
Posts: 81
Registered: ‎06-24-2010

Re: Where is "Synchronize Phone Book” link?

Message 3 of 13
(2,860 Views)

@Anthony_VZ wrote:

There is not anything additional you need to download to make this work. There is nothing wrong with your account because I logged in with our test account as well as my personal account and both did not have the option to sync as well. I apologize for the inconvenience this causes. As I get more information about it I will let you know.


Anthony,

Thanks for looking into this.  If I understand you correctly, either the "Digital Voice User Manual" is wrong when it states that you can sync the Phone Book" and "Calendar", or there is an error in the "Digital Voice Account Manager" Web Site. 

---


 

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Where is "Synchronize Phone Book” link?

Message 4 of 13
(2,850 Views)

You are correct. I am not sure which is which at this time.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

JustaGuy
Bronze Contributor II
Bronze Contributor II
Posts: 81
Registered: ‎06-24-2010

Re: Where is "Synchronize Phone Book” link?

Message 5 of 13
(2,807 Views)

@Anthony_VZ wrote:

You are correct. I am not sure which is which at this time.


Is there an answer on this yet.

JustaGuy
Bronze Contributor II
Bronze Contributor II
Posts: 81
Registered: ‎06-24-2010

Re: Where is "Synchronize Phone Book” link?

Message 6 of 13
(2,763 Views)

@Anthony_VZ wrote:

You are correct. I am not sure which is which at this time.


Anthony,

It has been 15 days since your posting.  Have you got an answer on this yet.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Where is "Synchronize Phone Book” link?

Message 7 of 13
(2,740 Views)

No I have not gotten a response back. I will reach back out to them to get an update.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Where is "Synchronize Phone Book” link?

Message 8 of 13
(2,693 Views)

I did get a response but have been out of the office the last two days. I apologize for the delay. It is a known issue the function is not there at this time to do the syncing. There is no further information about when/if a fix will be implemented. Currently the only way to bring that information into outlook is to export a .csv file from the website and then to import it into Outlook. I am sorry for the inconvenience this causes you.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

JustaGuy
Bronze Contributor II
Bronze Contributor II
Posts: 81
Registered: ‎06-24-2010

Re: Where is "Synchronize Phone Book” link?

Message 9 of 13
(2,686 Views)

@Anthony_VZ wrote:

I did get a response but have been out of the office the last two days. I apologize for the delay. It is a known issue the function is not there at this time to do the syncing. There is no further information about when/if a fix will be implemented. Currently the only way to bring that information into outlook is to export a .csv file from the website and then to import it into Outlook. I am sorry for the inconvenience this causes you.



Thank you for the answer.

socaljab
Contributor
Contributor
Posts: 2
Registered: ‎04-23-2012

Re: Where is "Synchronize Phone Book” link?

Message 10 of 13
(2,620 Views)

I spent several hours today fighting with this issue.  Forget the Synching issue - even what is available on the website (a "SIMPLE" import of csv format file) is TOTAL garbage!

 

I am NOT a happy new FIOS user.

 

2 things were misrepresented to me:

 

(1) I was told VERY specifically that I could set up speed dials from the web site  - who wants to spend hours punchingin 100 or more speed dial numbers (1 was told the service provided 200) via a keypad on the phone - UTTERLY RIDICULOUS and required due to the stupid need to dial 10 digits for every call -  NOT AVAILABLE - LIE #1

 

(2) No matter what I tried I could not get all the fields to import from the csv file generated by OUTLOOK into the Vz FIOS phone book.  Level 2 support couldn't solve it either.This entire function of moving contact info into the Vz website is a load of steaming stuff that also doesn' t work as advertised. DOES NOT WORK AS ADVERTISED INTHE USER GUID AND ON THE WEBSITE AVAILABLE - LIE #2

 

Tomorrow I will begin the formal process of reverting to copper and DSL.  This sort of bogus enticement of people to change over to FIOS in order to benefit Verizon (I had no reason to leave DSL other than getting letters every week or so and knowing full well that eventually Verizon would force the switch anyway) is extremely poor business practice and I will be filing a complaint with the PUC.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title