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Why can't I just report an outage?

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cantmakecalls
Contributor
Contributor
Posts: 1
Registered: ‎07-28-2013

Why can't I just report an outage?

Message 1 of 2
(1,497 Views)

A utility pole was struck by lightning, knocking out both power and phone.  The electricity is back on, but the phone is still out.  Why isn't there any easy way to notify Verizon of this and to check on any progress in its restoration?

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ocean25
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: Why can't I just report an outage?

Message 2 of 2
(1,451 Views)

@cantmakecalls wrote:

A utility pole was struck by lightning, knocking out both power and phone.  The electricity is back on, but the phone is still out.  Why isn't there any easy way to notify Verizon of this and to check on any progress in its restoration?


   Try calling tech support. They can run tests from their end.

 

   Good luck!

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