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$300 Gift Card??

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xMarcyx
Contributor
Contributor
Posts: 2
Registered: ‎11-10-2014

Re: $300 Gift Card??

Message 21 of 24
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Wow!! i wish i would have read this sooner. The only reason we moved to verizon was because they offered a $300 gift card for a two year contract. One agent says, i should have received it in September, The other one says there is no card to my account, and there is nothing she can do, made it seem like i should be happy with what "discounts" i am being given. I was sooo much happier with direct tv, better service all around. Shame on you Verizon for tricking people into joining your company! I'll be cancelling all my services today! And I'll be sure to let my friends and family know how Verizon really operates.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,519
Registered: ‎03-18-2013

Re: $300 Gift Card??

Message 22 of 24
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Hi xMarcyx,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

xMarcyx
Contributor
Contributor
Posts: 2
Registered: ‎11-10-2014

Re: $300 Gift Card??

Message 23 of 24
(1,057 Views)
This issue has not been resolved!
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: $300 Gift Card??

Message 24 of 24
(1,047 Views)

It does not say that it is resolved. It says it is being resolved. Your private support case is open. Please follow the directions as an agent is waiting for a reply.

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