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BETTER CUSTOMER SERVICE

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realGNP
Contributor
Contributor
Posts: 1
Registered: ‎01-18-2013

BETTER CUSTOMER SERVICE

Message 1 of 2
(1,137 Views)

My 2 yr contract is up for renewal and during the past yr, my price has increased over 20% (as expected).   As a consumer, I'm always looking for the best product w/ the best value, service and price.   I called your competitor and was offered a lower price w/ fairly comparable services.  I communicated the price comparison with both an on-line chat csr and a live csr and most recently, a csr in the retention dept and finally received a fair price (still above the competitor), but i needed a day to think about it.  Each Verizon csr I spoke with, said they would follow-up the next day with a phone call.  Unfortunately, i never received a follow-up phone call.  I even expressed my disappointment to the csr in retention and she too expressed, adamantly, she would call me the next day. 

 

Next step.  Signing a two yr contract with your competitor.   Call me again in two years!

1 REPLY 1
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: BETTER CUSTOMER SERVICE

Message 2 of 2
(995 Views)

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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