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BEWARE: Undisclosed charges (again)

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yupkos
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎07-06-2015

BEWARE: Undisclosed charges (again)

Message 1 of 2
(750 Views)

Second moth into my new 2 year agreement, the bill seems to be "normal" -- too good to be true!

 

I've been with Verizon FIOS for years, but was able to sign up as a "new customer." After 4 follow-up calls and 2 -3 live chats which totaled about 6 hours of my time to correct the billing errors & identify why random charges dating back to 2010 appeared on my first month's bill...the representative explained how the system never charged me for a portion of a month from 2010.

 

Since I have a new account number -- but same login, I do not have access to those bills - especially if they're from 5 years ago!!!!!

 

I wrongly assumed when the representative "offered" to mail me copies of the bills that shows the "missing" period where I was not charge, I accepted. 

 

FEEDBACK (if anyone from Verizon is reading these posts): please inform and disclose that a FEE will be charged for a copy of an OLD bill. $5 per copy... I should have had just believed the representative.... 

 

I'm not going to call and waste 2+ hours trying to request an adjustment, of $10, since you'll have to get transferred from one dept to another .. then to another, each time explaining to the agent the reason for the call. 

 

And most likely, this will create another billing issue. #vzbillingsux

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 11,495
Registered: ‎03-18-2013

Re: BEWARE: Undisclosed charges (again)

Message 2 of 2
(701 Views)

Hi yupkos,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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