Billing dispute
Jandrea88
Newbie
I need help. I was promised a credit by a manager on June 14th for a pay per view that I did not order or watch. After two hours on the phone Ily promised a credit due to other discrepancies on my account for movies I had ordered and watched. I checked back today and the credit was not issued. I was told that the credit I was promised was rejected and that I had to go to verizon.com/contactus. I did that and the chat and same service number I just called were the only options. The chat would not work. The charge for the program I did not watch or order is $99.99. I do not want to pay for something I did not use. The customer service tech basically called me a liar and was very rude. Would anyone be able to help me contact a person who will honor the credit. I will go to the better business bureau if necessary.
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Re: Billing dispute
Jandrea88
Newbie
Also I just tried another route and customer service said they had no records of my call. He said he would transfer me to tech support and hung up on me.
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Re: Billing dispute
LawrenceC
Moderator Emeritus

Hi Jandrea88,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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