$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on One Unlimited for iPhone (all lines on account req'd on plan), 5G Do More, 5G Play More or 5G Get More plans req'd. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req's are no longer met. See vzw.com/bring-your-own-device for details. And for a limited time, we’ll waive your activation fee when you order through vzw.com or My Verizon app. You’ll see the one time charge waived as your “Due Today” amount at checkout.
I signed up for Verizon Internet (100 Mbps) service only on August 2, 2019. The sales rep said that the monthly charge will be $39.99 plus tax if I enroll in AutoPay. I enrolled in AutoPay and at the calendar billing date I was charged $92.83. This took place in the months of August, September and October. I have called the Verizon customer service line five times to request and adjustment and refund since I only have the internet service but no TV and no telephone; and nothing has been done. Every time I called I request to speak with supervisors and they said that they will raise a ticket and I should expect a resolution within 10 days. They also advised that they will contact me with an update. Noone ever called me and resolution never took place. Today, I made my last call, requested to speak with someone above the supervisor and they said that there was noone above. Supervisor said that their billing department was still investigating. I advised that I asked my bank to unathorize any further charges from Verizon until I get a refund and my account is set with the correct monthly fee charge. Supervisor said that they were unable to do anything else. I advised that I would file a complaint with the BBB, which I did.
Any help will be greatly appreciated. I also sent an email to Mr. Ronan Dunne today.
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