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Billing Issues - Management Contact

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-12-2013

Billing Issues - Management Contact

Message 1 of 3

I have been trying to resolve my freakin' billing issues since July of this year.  How can we get top management to contact me?  Everytime I call it will get resolved ma'am.  Every month it is a new issue.   For the month of October I had a bill for $78 so I paid it.  November I was charge for two months... I even asked if I had any other balance.  This SUCKS!!  who can I talk to other than the nice customer service people who have tried to help.

Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: Billing Issues - Management Contact

Message 2 of 3

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.


Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Employee
Posts: 3,225
Registered: ‎04-10-2013

Re: Billing Issues - Management Contact

Message 3 of 3

We have closed your private support case. It seems like we were able to get you in touch with the correct party to get all of your questions answered. Feel free to make a new post anytime you need our help.


- Jose_VZ

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