Can't pay bill! Can't use online chat! No communication except phone. Awful.

[Xanadu1]

Verizon online used to work well, but in the last year things have gone completely wonky. Through some miracle and a lot of re-registering, I managed to get Verizon.com to accept my user name and password and got into my account!

Now I can't pay the bill! The bill is not available. But Verizon is text messaging that I need to pay it. I can view the usage, so I tried to pay it with "another amount" instead of 0.00. It won't take the payment! I tried changing browsers --- same result. My profile looked like shredded wheat-- name, address, payment method all changed to gobble-d-gook. I wondered if it was because I canceled the service.  But, others on this Board have had difficulty getting on their accounts and have problems paying as well.

I don't use voice phones, but I use the chat service. Now, chat is busy or offline. I had to get someone on the Verizon wirless chat to help me find a chat button as it wasn't  even on the contact webpage!  I don't do Twitter and Facebook has a message that Verizon Facebook messenger might have been hacked. Sweet.

Okay folks, how do I pay my last landline bill?

[kh-gary]

Hi Xanadu,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.