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Can't setup FIOS voice online

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dhlunar
Nickel Contributor
Nickel Contributor
Posts: 45
Registered: ‎09-27-2008

Can't setup FIOS voice online

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I recently moved and had my FIOS service transferred from my old apartment to my new condo.  I kept my phone number when I moved.  

 

When I attempted to log into verizon.com/fiosvoice this morning it had me go through the initial setup wizard.  The wizard ask me for a backup number in case the power is out.  So I type in my cell phone number and hit proceed.  I then get a page not found message.  When I try to do it again later I get the same issue.  I can't get pass this inital setup wizard.

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Can't setup FIOS voice online

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I am sorry to hear about the problems you are having setting this up. If you are not already, please use Internet Explorer to access the website. If you are, please run IE with no add ons. If you are still in need of assistance reply back so we can help further.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Can't setup FIOS voice online

Message 2 of 4
(1,324 Views)

I am sorry to hear about the problems you are having setting this up. If you are not already, please use Internet Explorer to access the website. If you are, please run IE with no add ons. If you are still in need of assistance reply back so we can help further.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

dhlunar
Nickel Contributor
Nickel Contributor
Posts: 45
Registered: ‎09-27-2008

Re: Can't setup FIOS voice online

Message 3 of 4
(1,321 Views)

Thanks.  The issue was I was using Chrome.  When I switched to IE it worked.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Can't setup FIOS voice online

Message 4 of 4
(1,317 Views)

That is great! I personally use Chrome myself because it usually loads pages faster. With certain websites there are compatibility issues. A good rule of thumb is if a certain website is not working as it should be, try using IE. This is because every website is designed with atleast IE in mind.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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