I cancelled a Verizon Fios package and returned the equipment in mid-May when we returned to Europe after staying for 4 years in Pittsburgh. I am still being billed for phone services and a voice plan though these services were also cancelled at the time. CS will not respond via email other than to advise that I contact VZ by phone but there is no number that I can call from outside the US. I am travelling around France this Summer so communications other than by email are difficult. I've given CS a number in France where I can be contacted but they still insist that I need to call VZ myself or get somebody else to call on my behalf. Does anybody have a CS phone number that I can call from outside the US or an email address where I can contact somebody with a modicum of sense who can help me sort this out?
Sorry to hear about the problems you are having with the cancellation. We would need to get more information from you to get the right people involved. I have copied your post to a private support board. Please put all correspondences there.
I also cancelled my FIOS in May 2012 and am still be charged for services, taxes and fees. Verizon charges you a month in advance for their services. I was trying to get my final bill - the pro-rated version of my charges from when my FIOS was disconnected/cancelled and was told by CS to wait for a FINAL BILL. I never received a CORRECT FINAL BILL. I have called VERIZON numerous times. Did you ever get this resolved?
@zzillie wrote:
I also cancelled my FIOS in May 2012 and am still be charged for services, taxes and fees. Verizon charges you a month in advance for their services. I was trying to get my final bill - the pro-rated version of my charges from when my FIOS was disconnected/cancelled and was told by CS to wait for a FINAL BILL. I never received a CORRECT FINAL BILL. I have called VERIZON numerous times. Did you ever get this resolved?
Zzillie,
I am sorry to hear that you are having these billing problems. I would like to get more information from you so we can get you some help. I have copied your post to our private support board to get that information. Please look for updates and place all your replies there for me.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
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