Cannot Get Live Verizon Rep via Phone; Need to Cancel - 10th Day Trying
jvanteylingen
Enthusiast - Level 1

This is my 10th day trying to get a Verizon rep. on the phone to cancel my service because I moved.  The number given to me in a chat session was a non-working number.  The "Schedule a Call" feature does not work.  

I need to speak to a Verizon rep. that can cancel my service immediately.  

Verizon provides such cut-rate customer service and the issues so abundant, that it must have been designed this way.   Sure, the current marketplace forces people to pay for Verizon products as opposed to another company, but your customers quite literally hate you. Awesome you post large profits, but everyone hates you.

Re: Cannot Get Live Verizon Rep via Phone; Need to Cancel - 10th Day Trying
kh-gary
Moderator Emeritus

Hi jvanteylingen,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.

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