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Cannot Redeem Gift Card Offer

Posts: 2
Registered: ‎06-06-2022

Cannot Redeem Gift Card Offer

Message 1 of 2

I see a lot of other users have been having this exact problem for over a year.


I've tried multiple browsers on my computer, the Verizon app on my phone, and activating the rewards redemption directly via the email link, but none of them work.


It doesn't matter how I try to redeem the gift card offer it just takes me back to the account page.


Please provide assistance.

Moderator Moderator
Posts: 2,557
Registered: ‎07-06-2016

Re: Cannot Redeem Gift Card Offer

Message 2 of 2

Hi doodelbug,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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