Cannot Redeem Gift Card Offer
doodelbug
Enthusiast - Level 1

I see a lot of other users have been having this exact problem for over a year.

I've tried multiple browsers on my computer, the Verizon app on my phone, and activating the rewards redemption directly via the email link, but none of them work.

It doesn't matter how I try to redeem the gift card offer it just takes me back to the account page.

Please provide assistance.

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Re: Cannot Redeem Gift Card Offer
kh-gary
Moderator Emeritus

Hi doodelbug,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Re: Cannot Redeem Gift Card Offer
Happyclappy
Enthusiast - Level 1

Hi I have been getting reminders to activate my $50 e-gift card. So when I log in and select the gift card a new page opens but it is all white with an error code in the top left corner. 
can someone help me activate my offer please?

thanks

 

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Re: Cannot Redeem Gift Card Offer
LawrenceC
Moderator Emeritus

Hi Happyclappy,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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