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Cannot view or pay my bill online

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pk0317x
Contributor
Contributor
Posts: 4
Registered: ‎01-30-2015

Cannot view or pay my bill online

Message 1 of 55
(4,877 Views)

For the last 3-4 months now, I can't view or pay my bill online. I can't update my email and other contact info either. It keeps giving me an "Your bill summary is not available at this time" message. I realize the website update caused the glitch but it has been 4 months now and from the complaints in the forums, Verizon is well aware of the issue. I don't receive paper bill so online statements are the only way I can see what Verizon has charged me each month. Thanks to this problem, if there was a mistake in any of my last 4 statements, I have no way of knowing. This is really unacceptable!

54 REPLIES 54
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Cannot view or pay my bill online

Message 2 of 55
(4,864 Views)

Have you cleared your cache? And if that didn't work, did you try a second browser?

pk0317x
Contributor
Contributor
Posts: 4
Registered: ‎01-30-2015

Re: Cannot view or pay my bill online

Message 3 of 55
(4,815 Views)

I have tried all of the above. It is not a problem from my end. It is a glitch from Verizon's website. Many people in the forums are experiencing the exact same issue.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Cannot view or pay my bill online

Message 4 of 55
(4,812 Views)

Thank you for confirming that. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

ubizmo
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-31-2015

Re: Cannot view or pay my bill online

Message 5 of 55
(4,794 Views)

Same problem here. I log into MyVerizon, and now when I go to the Billing page it tells me my login name is no longer recognized. That's after using it successfully to login!

 

In addition, the Mint app that I use to pay bills is also unable to update the account, so it keeps telling me I have an unpaid bill from two months ago. I have tried using different browsers but the problem is obviously deeper than that. The web site is seriously broken.

 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Cannot view or pay my bill online

Message 6 of 55
(4,770 Views)

Hello ubizmo

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

pk0317x
Contributor
Contributor
Posts: 4
Registered: ‎01-30-2015

Re: Cannot view or pay my bill online

Message 7 of 55
(4,725 Views)

It has been 3 days and I haven't been contacted by anyone. 

LawrenceC
Moderator Moderator
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Posts: 11,889
Registered: ‎03-18-2013

Re: Cannot view or pay my bill online

Message 8 of 55
(4,721 Views)

Hi pk0317x,

 

You need to allow two business days.

pk0317x
Contributor
Contributor
Posts: 4
Registered: ‎01-30-2015

Re: Cannot view or pay my bill online

Message 9 of 55
(4,681 Views)

Well, today is the 3rd business day and I still had no contact from anyone from Verizon.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,889
Registered: ‎03-18-2013

Re: Cannot view or pay my bill online

Message 10 of 55
(4,674 Views)

Hi pk0317x,

 

We have let the team know that you are still waiting for a reply.

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