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Cannot view or pay my bill online

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wkules
Contributor
Contributor
Posts: 4
Registered: ‎11-20-2015

Re: Cannot view or pay my bill online

Message 51 of 55
(954 Views)

Both my residential and wireless on one bill.

LawrenceC
Moderator Moderator
Moderator
Posts: 12,073
Registered: ‎03-18-2013

Re: Cannot view or pay my bill online

Message 52 of 55
(950 Views)

Hi wkules,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.

wkules
Contributor
Contributor
Posts: 4
Registered: ‎11-20-2015

Re: Cannot view or pay my bill online

Message 53 of 55
(903 Views)

As today is now the tenth my December bill is due today along with the November bill that I still have been unable to pay. I have been to the Verizon Wireless store but they were no help either. Apparently the One Bill service has already paid the wireless bill for both months. Is there any way I can pay my bill?

Ned2
Contributor
Contributor
Posts: 4
Registered: ‎12-19-2017

Re: Cannot view or pay my bill online

Message 54 of 55
(528 Views)

3 years later in 2017  the same 'problem' continues.   It's not a problem at all. It's an intentional  limit to what customers can do online.       It's  only  easy to pay  and order new features online never  to  reduce or limit a customer's service. 

LawrenceC
Moderator Moderator
Moderator
Posts: 12,073
Registered: ‎03-18-2013

Re: Cannot view or pay my bill online

Message 55 of 55
(520 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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