Returned router at Verizon store with receipt. Called Verizon every month since February. Each time they said the charges will be taken care of. Was told they did receive the router and will escalate issue on last call. Charges on bill again with late fee every month since. Is there any authority I can contact to resolve this issue? I'm tired of being penalized for their own system inefficiency.
Thanks!
Hi @sg1uni,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
